Marielle Marquez-Gibbons

Reference: Nicholas Schrunk F&B Director

• Resolved guest complaints promptly, maintaining a positive hotel reputation.
• Trained new employees on hotel policies and guest service standards, enhancing team readiness to meet guest expectations.
• Coordinated remodel of rooftop bar and hotel's main bar and restaurant
• Developed themed menus for events and seasonal promotions, enriching guest experiences and driving engagement.
• Utilized local vendors for a unique guest experience
• Facilitated communication between hotel departments, ensuring seamless operations and coordinated guest services.

Reference: Dominique Evans GM / Brandon Obsidian AGM

Maintained a standard of excellence through mixology and making guests feel at home. From classic cocktails to guest services, ordering bar inventory and creating relationships with local businesses as well as creating themed menus in accordance with brand standards. Managed daily bar and front desk operations, ensuring efficient service and exceptional guest experiences.

• Supervised a team of bartenders as well as front desk agents, providing training and mentoring to enhance skills and performance.
• Developed innovative drink menus, incorporating seasonal ingredients to attract diverse clientele as well as strict brand standards
• Implemented inventory management systems, reducing waste and optimizing stock levels for operational efficiency.

Reference: Jessica Jones GM/ Erica Dominguez Head Housekeeper

Organized and booked all proposals for Banquets, Weddings, Meetings, and all other events in the hotel.

Created invoices accurately to be sent out for billing. Created spreadsheets for tracking business billing

and revenue. Sales Cold Calling and off property as well as Sales Meetings to bring in new clientele.

• Streamlined communication between departments to optimize workflow and improve service delivery.
• Analyzed sales data to identify trends and recommend adjustments to pricing strategies.
• Fostered relationships with local businesses to create partnership opportunities and boost revenue streams with airlines as well as local businesses.
• Maintained accurate records of all sales activities, including contracts, quotes, follow-ups, and customer communications for events.

Reference: Jennifer Aldrete GM / Maria Esperanza Head Houskeeper

Learned the ropes of the hospitality business directly working under the GM and taking over during her

maternity leave for 4 months.I successfully ran the billing of all accounts as well as maintaining the

property to corporate standards, as well as making the schedules for three different departments.

Hosting meetings with staff for increased daily productivity and safety as well as creating achievable

short-term goals for staff. Having the proper discernment to hire reliable employees for all departments

• Directed daily operations while maintaining compliance with company policies and industry standards.
• Implemented cost-saving initiatives that improved overall profitability of the motel.
• Coordinated scheduling and staffing to optimize resource allocation and service delivery.
• Fostered a positive work environment by promoting teamwork and conflict resolution among staff.
• Handled cash accurately and prepared deposits.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Reference: Kate Baker SM/ Jim Blackburn GM

From finding leads online to cold calling, even creating my own advertisements for new and used cars

including “BombBomb” videos for online marketing and personalized communication with inquiring

customers. I personally raised used car sales by 26% in my first 3 months. Created a high pace work

environment by bringing in not only business for my department but for the Service side of the dealership.

I took every opportunity to sell new/used cars and even engine repairs and basic maintenance as a

Service Writer. I communicated and made relationships with local banks to set up a Referral Program for

Car Sale Discounts and to create incentives for new clients to come visit our Sales and Service

Departments.

• Managed vehicle inventory, ensuring accuracy and organization for efficient sales operations.
• Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
• Assisted customers in selecting vehicles by understanding their needs and providing tailored recommendations.

Reference: Ken Ewing

Served clientele at cozy tasting room, primarily hosting reunions, weddings, and small parties. My job requirements

included having extensive wine knowledge and performing the correct service according to Sommelier

Edict. I attended school to receive my license as well as attending in person sessions to grow a

well-rounded knowledge. Giving guests a comfortable relaxing environment to grow their wine knowledge

and enjoy the experience at the same time was no challenge for me.

• Curated extensive wine selections to enhance menu offerings and customer experiences.
• Developed relationships with local vineyards to source exclusive, high-quality wines.
• Led wine tasting events, showcasing product knowledge and enhancing brand visibility.
• Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
• Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.

Reference: Chef David Morra/ Rojelio Navarro Sous Chef

Assisted Chef David Morra in various kitchen operations at the Che Ah Chi Fine Dining Restaurant ranked at 5 stars during my employment. I worked most of the events held on Enchantment Resorts Property including President Obama

visiting in 2017, I was cleared for the Presidential service, and it was an experience to remember. Efficient Service goes hand and hand with foreseeing guests needs both

of which I effortlessly delivered every service I was apart of.

• Set up and dismantled event spaces, coordinating with culinary staff for seamless operations.
• Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and prompt service.
• Trained new catering staff on service protocols and event execution standards to enhance team performance.
• Collaborated with chefs to present menu items attractively, improving overall dining experiences for guests.
• Implemented feedback mechanisms to gather guest input, driving continuous improvement in catering services.
• Managed table settings and presentation styles to align with event themes, enhancing aesthetic appeal.
• Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.

Reference: Mark Spektor GM/ Rebecca Wilson

Joined team for startup of new location, gaining experience in service industry operations from groundbreaking to hiring full staff. This job gave me the experience of

the Service Industry and how business franchises operate from groundbreaking to hiring a full

staff as well as working with liquor and food vendors for a seamless opening. My responsibilities were

scattered throughout the three years I was with the company from Lead Hostess to Lead Server to

Manager. I oversaw inventory and properly ordering food for weddings/ large parties and day to day

guests as well as the tourist crowds of the area. I oversaw setting up catering for events off, and on

property. I personally maintained customer complaints and resolved issues effectively. I handled the opening

and closing of the Sedona location, most days and was responsible for the balancing of the safe and books and

making sure BOH & FOH were working together to ensure the most optimal guest experience.

• Managed seating arrangements to optimize flow and guest experience.
• Monitored wait times and provided accurate updates to guests for improved transparency.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Contributed to team success through effective communication and cooperation with coworkers and management.