Rhiannon Bustillos
Newcastle,PA
Summary
Experienced Retail professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
Elite EMS
Hermitage, PA
08.2024 - Current
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Complied with all applicable traffic laws while operating a company vehicle.
- Responded promptly to any emergency situations that arose during transportations services provided.
- Kept detailed records of fuel purchases, mileage, tolls. for reimbursement purposes on monthly basis.
- Communicated effectively with dispatch to receive updated information about trip assignments.
Bank Teller
Northwest Bank
Franklin, PA
08.2023 - 07.2024
- Established rapport with new clients to increase satisfaction and loyalty.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Provided customer records, account statements and copies of checks.
- Received loan and utility payments, sending funds to correct destinations.
- Reconciled cash drawer and resolved discrepancies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate Specialist
Hobby Lobby
Hermitage, PA
07.2022 - 05.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Associate
Volant Mills
Volant, PA
03.2021 - 03.2022
- Answered customer questions and provided store information.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Communicated with staff coordinate work, maintain efficiency and achieve production targets.
- Designed dynamic displays for products to increase overall revenue and specific product sales.
Customer Service Representative
Big Dog R/C
Stoneboro, PA
06.2020 - 03.2022
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Worked independently with minimal supervision, taking ownership for assignments.
Midnight Manager
Dunkin' Donuts
Hermitage, PA
01.2021 - 05.2021
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Education
Associate of Arts - Criminology
Butler County Community College
Butler, PA05.2023
High School Diploma -
Ombudsman Charter School
Tucson, AZ05.2020
Skills
- Policy and Procedure Adherence
- Store Opening and Closing
- Merchandising
- Cash Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible Schedule
- POS System Operation
- Cash Register Operation
- Friendly and Outgoing
- Customer Assistance
- Food Safety and Sanitation
- Quality Control
- Payment Processing
- Balance Transfers
- Friendly
- Asset Management
- Listening and Comprehension
- Upselling skills
- Exceptional customer service
- Honest and Dependable
- Transaction processing accuracy
- Stress Tolerance
- Account updating
- Attention to Detail
- Drawer balancing
- Deposit and withdrawal management
- Patience and Empathy
- Strong Work Ethic
Affiliations
- President Of Jobs for Arizona Graduates
- Creating presentations, well seeing operations of a full team
- Attending conferences all over the state
- Creating opportunity for Graduates
Certification
Microsoft Certified - May 2020
- Microsoft Certified, Dynamics 365 Fundamentals - Microsoft.
Timeline
Medical Transportation Driver
Elite EMS
08.2024 - Current
Bank Teller
Northwest Bank
08.2023 - 07.2024
Sales Associate Specialist
Hobby Lobby
07.2022 - 05.2023
Associate
Volant Mills
03.2021 - 03.2022
Midnight Manager
Dunkin' Donuts
01.2021 - 05.2021
Customer Service Representative
Big Dog R/C
06.2020 - 03.2022
Associate of Arts - Criminology
Butler County Community College
High School Diploma -
Ombudsman Charter School
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