Rhiannon Capria
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Reservations and Conductor
Christchurch Attractions
04.2022 - 10.2023
- Prepared forms, required reports, switch lists and train orders daily.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Hostess and Bartender
Pink Lady Rooftop Bar
01.2020 - 08.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Accounts Receivable Assistant
AA Auto Centre
12.2018 - 09.2019
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
Childcare Educator
Education Angles
04.2016 - 06.2020
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Education
Diploma in Legal Executive Studies -
New Zealand Diploma in Open Polytechnic L6
04.2024
Diploma in Tourism Management -
New Zealand School of Tourism
01.2021
High School Diploma -
Riccarton High School
12.2019
Skills
- Patience and Composure
- Leadership
- Time Management
- POS System Operation
- Computer Skills
- Customer and client relations
- Active listener
Languages
Maori
Native or Bilingual
Volunteer Work
SPCA Animal Shelter
- Identifying animals displaying signs of illness
- Taking dogs for walks
- Caring for the animals - belly rubs and ear scratches
Retirement Home
- Planned daily activities and outings
- Monitored them daily
- Helped nurses with day to day obligations
References
- Tracey Webley: 027-681-4891
- Stephen Oliver: 021-059-8788
- Stacey Newfeild: 027-261-2891
Timeline
Reservations and Conductor
Christchurch Attractions
04.2022 - 10.2023
Hostess and Bartender
Pink Lady Rooftop Bar
01.2020 - 08.2023
Accounts Receivable Assistant
AA Auto Centre
12.2018 - 09.2019
Childcare Educator
Education Angles
04.2016 - 06.2020
Diploma in Legal Executive Studies -
New Zealand Diploma in Open Polytechnic L6
Diploma in Tourism Management -
New Zealand School of Tourism
High School Diploma -
Riccarton High School
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