Summary
Overview
Work History
Education
Skills
Affiliations
Relevant Coursework And Trainings
Timeline
Generic

Rhiannon Coates

Las Vegas,US

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

10
10
years of professional experience

Work History

Case Manager

Hope For Prisoners
11.2023 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Adult Rights Specialist II

Aging and Disability Services Division (State of Nevada)
01.2023 - 06.2023
  • Provide advocacy for residents in long-term care facilities.
  • Developed strong client relationships through consistent communication and attentive service.
  • Work on behalf of clients under strict consent and confidentiality guidelines.
  • Provide information to clients' family members, facilities and other agencies regarding client care.
  • Provide advocacy and case management services to clients.
  • Provide training on a variety of topics regarding long-term care, resident rights, dignity & respect, abuse, abandonment, neglect, isolation, exploitation quality of care and quality of life.
  • Assist in the development and support of long-term care residents and family councils.
  • Make referrals to other agencies as appropriate.

Victim Services Advocate/Liaison

Kansas Department of Corrections
04.2020 - 01.2023
  • Provide direct services to victims of crime - primarily domestic violence survivors.
  • Advised clients on various legal matters, ensuring they understood their rights and options.
  • Work collaboratively with KDOC staff in addressing parole violations.
  • Work collaboratively with KDOC staff in addressing victim safety concerns.
  • Provide Morrissey Hearing advocacy and support.
  • Provide assistance to KDOC staff for offenders with a history of domestic violence.
  • Connect and collaborate with community agencies for victims.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.

Deputy Sheriff

Johnson County Sheriff's Office
06.2018 - 04.2020
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.

Parole Officer I

Kansas Department of Corrections
11.2017 - 06.2018
  • Enhanced public safety by effectively supervising and monitoring parolees' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
  • Provided crisis intervention services to parolees and their families, contributing to a stable home environment during the reentry process.
  • Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.

Graduate Teaching Assistantship

University of Missouri-Kansas City
08.2015 - 08.2017
  • Administrative officer to two professors
  • Independently grading assignments/tests, teaching classes, proctoring exams, holding regular office hours
  • Counseling, mentoring and providing guidance to over 75 undergraduate students.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Undergraduate Research Assistant

University of Virginia's College at Wise
01.2014 - 01.2015
  • Research on the utility of the LSI-R for offenders with substance abuse history.
  • Enhanced research outcomes by conducting thorough literature reviews and data analysis.
  • Streamlined data collection processes for improved accuracy and efficiency in research activities.
  • Presented research findings at university events, showcasing the value of undergraduate research efforts.
  • Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
  • Gained proficiency in statistical software packages, improving data analysis capabilities.
  • Assisted with grant proposals, providing essential background information to secure funding for research initiatives.

Education

Master of Science in Criminal Justice & Criminology -

University of Missouri-Kansas City
12.2017

Bachelor of Arts in Administration of Justice -

University of Virginia's College at Wise
05.2015

Skills

  • Care Coordination
  • Patient support
  • Individualized counseling
  • Records Management
  • Client Advocacy
  • Social Work
  • Intervention Plans
  • Case Management Tracking

Affiliations

  • Theta Phi Alpha Sorority
  • Former Parliamentarian, Ritual and Fundraiser Chair; Pan Hellenic Council Delegate
  • Gamma Sigma Alpha: National Academic Greek Honors Society
  • Alpha Phi Sigma: Criminal Justice Honors Society
  • Former Treasurer
  • Dean's List of Distinguished Students- UVA-Wise (Academic Years 2014 & 2015)
  • NASA Develop National Program participant
  • Applied NASA Earth Observing Systems to study droughts in Mexico and their environmental impact by utilizing mapping systems and satellite imagery; ArcGIS

Relevant Coursework And Trainings

  • CJC 5551- Seminar in Policing
  • CJC 5570- Corrections
  • CJC 5518- Advanced Criminological Theory
  • CJC 5511- Qualitative Research Methods
  • CJC 5515- Quantitative Research Methods
  • CJC 5516- Intermediate Statistics
  • NAS 1100- Forensic Science (undergraduate course)
  • Graduated from the Kansas Academy for Victim Assistance
  • Attended the National Crime Victim's Rights Week
  • Completed the Family Peace Initiative's Art of Facilitation Training

Timeline

Case Manager

Hope For Prisoners
11.2023 - Current

Adult Rights Specialist II

Aging and Disability Services Division (State of Nevada)
01.2023 - 06.2023

Victim Services Advocate/Liaison

Kansas Department of Corrections
04.2020 - 01.2023

Deputy Sheriff

Johnson County Sheriff's Office
06.2018 - 04.2020

Parole Officer I

Kansas Department of Corrections
11.2017 - 06.2018

Graduate Teaching Assistantship

University of Missouri-Kansas City
08.2015 - 08.2017

Undergraduate Research Assistant

University of Virginia's College at Wise
01.2014 - 01.2015

Master of Science in Criminal Justice & Criminology -

University of Missouri-Kansas City

Bachelor of Arts in Administration of Justice -

University of Virginia's College at Wise

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Rhiannon Coates