Carol Gonzalez
Las Vegas
Summary
Dynamic Case Manager with a proven track record at the Division Of Welfare And Supportive Services, adept at problem-solving and care coordination. Successfully developed personalized care plans, enhancing client satisfaction and engagement. Skilled in relationship building and documentation, ensuring effective communication among multidisciplinary teams. Committed to fostering positive outcomes for clients.
Overview
14
14
years of professional experience
Work History
Case Manager
Division Of Welfare And Supportive Services
10.2022 - Current
- Assisted clients in navigating community resources and services.
- Coordinated intake assessments to determine client needs and eligibility.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Facilitated communication between clients, providers, and support networks.
Facility Manager
Almost Home Adult Daycare
06.2018 - 09.2022
- Managed facility operations, ensuring compliance with health and safety regulations.
- Coordinated maintenance schedules to optimize facility performance and reduce downtime.
- Assisted in budgeting processes, tracking expenses, and implementing cost-saving measures.
- Developed training programs for staff on facility protocols and emergency procedures.
Human Resources Manager
Been There Inc
07.2011 - 05.2018
- Assisted clients in navigating community resources and services.
- Coordinated intake assessments to determine client needs and eligibility.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Facilitated communication between clients, providers, and support networks.
Education
High School Diploma -
Clark High-school
Las Vegas, NVSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Care coordination
Timeline
Case Manager
Division Of Welfare And Supportive Services
10.2022 - Current
Facility Manager
Almost Home Adult Daycare
06.2018 - 09.2022
Human Resources Manager
Been There Inc
07.2011 - 05.2018
High School Diploma -
Clark High-school
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