Rhiannon Fossett
Kennesaw,GA
Summary
Dynamic leader with extensive experience at Floor and Decor, adept in department leadership and relationship building. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a keen ability to manage goals and performance. Proven track record in improving team efficiency and implementing effective sales strategies.
Overview
4
4
years of professional experience
Work History
Stone Department Manager
Floor and Decor
08.2023 - Current
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Deco Assistant Department Manager
Floor and Decor
02.2022 - 08.2023
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
Floor and Decor
09.2021 - 02.2022
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Certified Nursing Assistant
Westbury Center of Jackson for Nursing and Healing
03.2021 - 09.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Kennesaw Mountain
Kennesaw05-2018
Skills
- Relationship building and management
- Goals and performance
- Scheduling
- Department leadership
- QA
- QC
- Operations
- Retail
Timeline
Stone Department Manager
Floor and Decor
08.2023 - Current
Deco Assistant Department Manager
Floor and Decor
02.2022 - 08.2023
Cashier
Floor and Decor
09.2021 - 02.2022
Certified Nursing Assistant
Westbury Center of Jackson for Nursing and Healing
03.2021 - 09.2021
High School Diploma -
Kennesaw Mountain
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