Rhiannon Harkins
Lowell Public Schools
Campton
16
years of professional experience
Results-driven professional with 17 years in customer service and administration. Highly organized and detail-oriented, skilled in managing multiple priorities in fast-paced settings. Strong communicator and problem solver, fostering positive relationships with diverse stakeholders. Committed to delivering exceptional service and enhancing team collaboration.
Work History
Paraprofessional
4 Years 6 Months- Supported classroom teachers in delivering daily lessons and educational activities.
- Provided one-on-one and small -group instruction to reinforce academic concepts.
- Prepared instructional materials, classroom resources, and learning centers.
- Supervised students during lunch, recess, field trips, and classroom transitions.
- Fostered a safe, positive, and inclusive learning environment.
- Built strong relationships with students, families, and staff through effective communication and teamwork.
- Maintained confidentiality while supporting students with diverse educational and behavioral needs.
Billing/Dispatch Coordinator
11 Years 5 Months- Processed and reviewed invoices to ensure accuracy and efficiency in billing operations.
- Coordinated scheduling and dispatch activities while ensuring timely service delivery.
- Delivered exceptional customer service in a fast-paced, high volume environment.
- Improved workflow efficiency through effective communication, organization, and attention to detail.
- Maintained accurate customer records and entered billing information into company systems.
- Resolved customer questions and billing concerns professionally and promptly.
- Worked collaboratively with technicians and management to meet service expectations.
Education
Associate of Science - Criminal Justice
Skills
Data collection
Organization and prioritization
Technical proficiency
Microsoft office
Instructional support
Customer Service
Time Management
Communication
Timeline
Paraprofessional
Lowell Public Schools
01.2022 - 07.2026Read More
Billing/Dispatch Coordinator
TriWire Engineering Solutions
06.2010 - 11.2021Read More
Anthem College
Associate of Science from Criminal Justice
Read More