Rhiannon Huber
Wallkill,NY
Summary
Member-focused professional with expertise in communicating benefit plan designs as defined by employer groups. Skilled at engaging with members across multiple platforms, explaining benefits clearly, and prompting participation in program offerings. Recognized for resolving issues promptly, while maintaining member confidence, trust, and ongoing connection. Dedicated to improving the member experience through proactive support and dependable follow-through.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
Elevance Health
2021 - Current
- Experienced customer service associate utilizing dedicated group, next-level care, pharmacy, and total health connect programs to enhance member support and overall health outcomes.
- Proficient with deep knowledge of benefit plan design, employer-specific options.
- Adept at conveying intricate benefits using straightforward language through various platforms.
- Skilled in navigating members through claims, enrollment, benefits, and plan offerings while fostering participation in available programs.
- Experienced in managing sensitive inquiries by listening with care, escalating when necessary, and driving resolution while maintaining member trust and satisfaction.
Teacher's Assistant
Wallkill Central School District
Wallkill, New York
2018 - 2020
- Maintained open communication and positive personal relationships with a large number of teachers, staff, and students.
- Collaborated with teaching staff in a variety of ways to ensure students were receiving a well-rounded education, and teachers were able to provide daily lesson plans.
- Kept twenty-plus students on task at a time with behavior modifications and positive reinforcement strategies.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Medical Biller and Coder
New York Neurosurgical, PLLC
Fishkill, New York
2003 - 2008
- Continuously maintained positive communication between the provider and insurance companies in order to resolve any denied claims for resubmission and payment.
- Researched CPT and ICD coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed the appropriate claims paperwork, documentation, and system entry.
Education
Lean Six Cigma- White Belt
01-2025
Lean Six Cigma- Yellow Belt
01-2025
Cures White Belt
01-2025
Cures Yellow Belt
01-2025
Medical Billing And Coding Certification
Ridley Lowell
Poughkeepsie, NY01-2008
Skills
- Currently mentoring with an ESR through the 2025 Protégé Program to develop skills and strengthen collaboration
- Proficient with Solution Central, OnDemand, PA Hub, WCF, Member 360, PEGA, SHOV, Conduent, OneNote, Outlook, and Word
- Contributed as part of a group-wide inventory team
- Oversee the team mailbox, monitor communications, and ensure compliance standards
- Mentor new hires to build confidence, reinforce knowledge, and support for team success
- Manage VIP accounts, proactively resolving issues to ensure seamless member satisfaction
- Specialize in new pharmacy implementations, guiding members through transitions
- Deliver top-tier customer service, consistently exceeding member expectations
- Experienced with dedicated teams supporting specialized member and employer needs
Timeline
Customer Service Associate
Elevance Health
2021 - Current
Teacher's Assistant
Wallkill Central School District
2018 - 2020
Medical Biller and Coder
New York Neurosurgical, PLLC
2003 - 2008
Lean Six Cigma- White Belt
Lean Six Cigma- Yellow Belt
Cures White Belt
Cures Yellow Belt
Medical Billing And Coding Certification
Ridley Lowell