Rhiannon Moss
San Angelo,Texas
Summary
Experienced sales professional comfortable adapting to new situations, company cultures, and work processes. Skillful in promoting current sales, processing sales, and handling customer complaints. Proficient in POS system operations paired with superior customer service and communication abilities. Motivated employee with quick learning skills. Excellent hospitality and accommodation. Strong communication, positive and professional, service-oriented, complex problem-solving, promotional support, product guidance
Overview
3
3
years of professional experience
Work History
CurrentSales Associate
Five Below
San Angelo, Tx
11.2020 - 01.2022
- Trained and prepared to take up management positions
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Discussed promotions and special offers to customers to increase sales
- Adapted to changing priorities and unexpected situations
- Built attractive displays and merchandised products
- Created great customer experiences with personalized sales support
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted with receiving, pricing and merchandising
- Increased per-customer revenue with suggestive selling practices
- Managed customer relations and customer service through daily communication and interaction.
Sales Associate
JCPenney
San Angelo, Tx
11.2018 - 03.2020
- Helped customers navigate store, complete sales, and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Discussed promotions and special offers to customers to increase sales
- Created great customer experiences with personalized sales support
- Kept store organized and professionally presented with continuous recovery operations
- Processed high volume of checkouts as successful front-end cashier
- Helped coordinate and execute in-store events for customer engagement and maximum sales potential.
Customer Service Associate
HEB
San Angelo, Texas
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in bagging, checking, and carrying out orders for customers
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma -
Central High School
B.S - Psychology
Angelo State University
San Angelo, TX05.2024
Skills
- Customer Service
- Client Engagement
- Practice Management
- Monetary Transactions
- Professional and Courteous
- Suggestive Selling
- Issue Resolution
- Guest Satisfaction
- Cash Register Systems
Accomplishments
Long involvement in Girl Scouts and receiver of the Silver Award.
Leadership positions in Choir/Showchoir associations in Highschool including Secretary of council and Dance Captain
Timeline
Customer Service Associate
HEB
01.2022 - Current
CurrentSales Associate
Five Below
11.2020 - 01.2022
Sales Associate
JCPenney
11.2018 - 03.2020
High School Diploma -
Central High School
B.S - Psychology
Angelo State University
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