Rhiannon Russell
Daytona Beach,FL
Summary
Dynamic server and bartender, skilled in drink preparation, customer engagement, and cash management. Committed to delivering exceptional service and fostering positive guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Sweeney's Irish Pub
Walden, New York
03.2025 - Current
- Prepared and served a variety of drinks to patrons efficiently.
- Engaged with customers to provide excellent service and recommendations.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash and processed payments accurately during busy hours.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Poured wine, beer, and cocktails for patrons.
Server/Bartender Shift Manager
Brothers BBQ
New Windsor, New York
10.2016 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accuracy before processing.
- Managed cash register and processed customer payments efficiently.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server/Bartender Shift Manager
Uno Pizzeria & Grill
Central Valley, New York
09.2010 - 10.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accuracy before processing.
- Supervised daily operations and coordinated team workflows for efficiency.
- Scheduled employee shifts to optimize coverage and meet operational needs.
- Resolved customer complaints promptly, maintaining high service standards.
- Prepared and served a variety of drinks to patrons efficiently.
- Processed customer orders accurately and efficiently using point-of-sale systems.
Education
Associate of Arts - Restaurant Management
Sullivan County Community College
Loch Sheldrake, NYSkills
- Drink preparation
- POS operation
- Customer engagement
- Menu knowledge
- Customer relationship management
- Suggestive selling
- Effective communication
- Problem solving
- Creative mixology
- Customer service
- Highly reliable
Certification
servsafe
References
References available upon request.
Timeline
Bartender
Sweeney's Irish Pub
03.2025 - Current
Server/Bartender Shift Manager
Brothers BBQ
10.2016 - Current
Server/Bartender Shift Manager
Uno Pizzeria & Grill
09.2010 - 10.2016
Associate of Arts - Restaurant Management
Sullivan County Community College