Rhiannon Russo
Boynton Beach,Fl
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Receptionist/Patient Authorization Specialist
Bruce Richman D.O.
01.2008 - Current
- Full-time in office duties: Front desk receptionist
- Responsible for check in/out
- In charge of making sure all necessary recommendations, appointments and follow up were completed
- Scheduling appointments for in office, outpatient procedures and testing
- Multitasking six line phone system and ensuring detailed patient care for all incoming calls
- Authorization specialist to obtain insurance approvals for medications and outpatient testing
- Verify insurance for benefits and coverage
- Full-time remote office duties (6/2024-present): Insurance authorization specialist for outpatient and medication approvals
- Verifying copays, deductibles and patient responsibility for radiology imaging/testing
- Assist patients in overriding insurance denials and formulary alternatives.
Part-time Surgical Coordinator
Hillmont G.I.
01.2013 - 01.2015
- Scheduling in office appointments and follow-up care.
- Coordinated with facilities to set up surgeries.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Education
Some College (No Degree) - Health Science
Montgomery Community College
Blue Bell, PASkills
- Dependable
- Interpersonal skills
- Efficient
- Diligent
- Adaptability
- Collaborative Problem-Solver
- Strong work ethic
Timeline
Part-time Surgical Coordinator
Hillmont G.I.
01.2013 - 01.2015
Receptionist/Patient Authorization Specialist
Bruce Richman D.O.
01.2008 - Current
Some College (No Degree) - Health Science
Montgomery Community College
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