Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Seale-Gomez

Houston,TX

Summary

Highly motivated self-starter individual seeking a position with a company that offers job security and that will utilize experience as tools toward growth and advancements.

Overview

22
22
years of professional experience

Work History

Community Manager 2

Regus
01.2017 - Current
  • Responsible for opening/closure of center
  • Lead center team in delivering outstanding customer service by achieving great NPS scores and retain client base
  • Answer/Direct incoming calls
  • Responsible for ordering and maintaining all supplies
  • Educate clients on usage of technology self-service options such as leveraging MyRegus Mobile App, Regu.com to complete their needs
  • Organize welcome pack and make contact with new clients to fully onboard and develop relationship
  • Update and implement operational processes and procedures
  • Monitor meeting room agenda and act as host for Business club and events
  • Responsible for making sure all vacant offices are set up as WOW offices
  • Proactively look for opportunities to up-sell/cross-sell products and recognize areas to decrease center expenses
  • Primary resource for customer concerns, coordinating prompt resolutions for clients resulting in positive customer satisfaction
  • Ensure customers are invoiced accurately and payments are collected on time, following company's collections procedures
  • Attend monthly Business Review meetings to go over success/challenges of center
  • Assists Sales Manager with touring prospects and brokers to showcase the center in effort to increase client base and sales revenue
  • Lead center team in delivering outstanding customer service by achieving great NPS scores and retain client base
  • Engages current and prospective client base by organizing center events, fostering center community in effort to maximize revenue opportunities.
  • Works with maintenance staff to complete timely repairs and enhancements.
  • Inspect vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
  • Maintain meticulous records of delinquent accounts
  • Update and implement operational processes and procedures
  • Optimize service level at location for meeting rooms, common areas, and reception services
  • Solve member-related issues in timely and efficient manner
  • Conduct tours for prospective clients
  • Manage keys and badges (activation/ deactivation) for members
  • Manage member check-ins and departures
  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Handle all daily incoming and outgoing mail for clients

Accounts Payable

Gomez Move
04.2004 - 12.2017
  • Accounting and Bookkeeping
  • Tracked inventory and expenses
  • Responsible for payroll on weekly basis
  • Generate 1099's
  • Maintained & sorted all daily receipts
  • Gathered necessary information and documents for C.P.A
  • Answered/directed all incoming calls
  • Responsible for ordering and maintaining all supplies

Shift Manager

Pump It Up
03.2012 - 07.2016
  • Team Leader
  • Trained and mentored new employees to maximize team performance.
  • Daily opened and closed facility
  • Managed over 50 customer calls per day
  • Greeted and assisted customers with general inquires
  • Responsible for ordering and maintaining all supplies
  • Coordinated monthly meetings
  • Scheduled events/ confirm
  • Handled all transactions, Cashier, Deposits
  • Prepared schedule for week

Senior Teller

BBVA Compass
10.2002 - 03.2004
  • Team Leader
  • Assisted customers and made clients feel appreciated
  • Handled customers transactions, Deposits, Cashed Checks, Change Orders
  • Helped build relationships with customers by connecting them with team members who can help them address their financial needs
  • Ensured financial transactions were completed accurately and efficiently, while complying with all policies procedures and regulatory and banking requirements
  • Exposure to relationship banking/advice
  • Opened and closed Teller Area in accordance with End of Day procedures
  • Assured tellers & vault were within limits
  • High cash experience
  • Inputted CTR, MIL, on daily basis
  • Sorted incoming faxes & mail to all personnel
  • Identified cross sell opportunities from day-to-day interactions with clients and advised Banker
  • Assisted client in/out of their safe deposit box
  • Helped coordinate weekly sales meeting with manager
  • Reviewed tellers work to ensure accuracy
  • Referrals on daily basis
  • Sold monetary instruments such as Cashier's checks, Money orders, Travelers checks
  • Responsible for ordering and maintaining all bank supplies
  • Answered/directed incoming calls
  • Assist in daily balancing and processing of ATM, including processing of all entries
  • Identified potential needs through observation, questioning and listening.
  • Introduced customers to other bank team members to help meet financial needs.

Education

Some College (No Degree) -

Houston Community College
Houston,TX

High School Diploma -

Reagan High School
Houston, TX
2002

Skills

  • Experienced with leading others and keeping team motivated and focused on service excellence
  • Comfortable with providing sales support
  • Excellent communication skills & client support background
  • Cross-selling
  • Fluent in English and Spanish
  • Ability to work accurately with strong attention to detail
  • Strong verbal and written communication skills
  • Daily operations oversight
  • Administrative support
  • Staff Management
  • Client service and support
  • Payment management

Timeline

Community Manager 2

Regus
01.2017 - Current

Shift Manager

Pump It Up
03.2012 - 07.2016

Accounts Payable

Gomez Move
04.2004 - 12.2017

Senior Teller

BBVA Compass
10.2002 - 03.2004

Some College (No Degree) -

Houston Community College

High School Diploma -

Reagan High School

Similar Profiles

CREATE PROFILE
Rhiannon Seale-Gomez