Operations Analyst
Draper and Kramer Mortgage Corp.
Downers Grove, IL
02/01/10 - Current
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained accurate records in computer database system during loan origination process.
- Managed conditions sent from underwriting departments.
- Calculated income, assets and liabilities to meet lender requirements.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Reviewed initial client documentation to structure and submit loan package.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Assisted borrowers with questions regarding their loans after closing.
- Submitted loan applications to underwriting department for review and approval process.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.