Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aranique Ernest

Houston

Summary

Results-driven Operations Analyst recognized for high productivity and efficiency in task completion. Specialized skills include data analysis, process optimization, and project management. Excel in problem-solving, communication, and teamwork to enhance operational processes and outcomes. Committed to leveraging analytical expertise and collaborative abilities for organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Analyst

Datavant - Remx
Houston
12.2023 - Current
  • Conducted advanced Excel sweeps to trace unreturned medical records by verifying provider information, updating addresses, and escalating unresolved cases, reducing delays in chart retrieval, and improving client satisfaction.
  • Resolved case tickets assigned by account managers in response to client directives, ensuring prompt issue resolution, accurate documentation, and alignment with client expectations.
  • Identified and escalated improperly recorded retrieval notes, resulting in a 30% reduction in compliance review delays, and improving overall documentation accuracy.
  • Exhibited adaptability by managing diverse case types, including scheduling issues, missing records, and payment-related discrepancies, ensuring accurate follow-up and timely resolution across multiple provider scenarios.
  • Used Jira to manage operational tickets, document process issues, and collaborate cross-functionally to improve record handling workflows and resolution times.
  • Adapted quickly to evolving workflows and software tools, consistently exceeding productivity benchmarks by 15% to 20% each month.

Senior Technical Support Advisor

Conduent
Houston
08.2022 - 09.2023
  • Delivered advanced technical support and personalized solutions to Apple users, resolving hardware, software, and OS-related issues, with a 90%+ satisfaction rate.
  • Provided Tier 2 support for escalated cases, focusing on complex diagnostics, device syncing, iCloud services, and system performance issues.
  • Collaborated cross-functionally with internal teams to deliver insights, optimize documentation, and improve knowledge base tools.
  • Built strong user rapport by translating technical concepts into user-friendly language, increasing customer confidence, and engagement.
  • Participated in product testing, rollout pilots, and customer feedback loops to ensure successful SaaS deployment, and long-term adoption.

Pharmacy Operations Specialist

Optum - TTEC
Miami
10.2020 - 08.2022
  • Resolved escalated issues related to prescription benefits, prior authorizations, and medication eligibility.
  • Resolved escalated issues related to prescription benefits, prior authorizations, and medication eligibility.
  • Participated in quality audits and operational reviews to ensure pharmacy claim accuracy and compliance with regulatory standards.
  • Utilized internal systems to verify patient information, process overrides, and manage sensitive health data under HIPAA standards.
  • Collaborated with pharmacists, providers, and insurance carriers to facilitate timely approvals and improve member satisfaction.

Member Service Representative

UnitedHealthcare - TTEC
Miami
05.2018 - 10.2020
  • Communicated regularly with provider offices to assist members in scheduling appointments and helped identify and assign new providers based on member needs, improving access to care and satisfaction.
  • Reviewed member benefits and provided clear updates on claims status and prior authorization processes, enhancing member understanding and reducing follow-up inquiries by 20%.
  • Fostered seamless communication between internal teams and healthcare providers, improving data accuracy and operational efficiency.
  • Handled high call volumes while maintaining detailed case notes, improving resolution tracking and service quality.

Education

Bachelor of Science - Business Analytics

Johnson & Wales University
Providence, RI
05-2019

Skills

  • Business process improvement
  • Data analysis and reporting
  • Organization development
  • Medical records management
  • Quality control and accuracy review
  • Complex problem solving
  • Executive communication
  • Advanced Excel
  • Jira management
  • Customer journey mapping
  • SQL

Certification

  • Lean Six Sigma Yellow or Green Belt, ASQ
  • Microsoft Office Specialist, Microsoft
  • HIPAA Compliance Training, Healthstream

Timeline

Operations Analyst

Datavant - Remx
12.2023 - Current

Senior Technical Support Advisor

Conduent
08.2022 - 09.2023

Pharmacy Operations Specialist

Optum - TTEC
10.2020 - 08.2022

Member Service Representative

UnitedHealthcare - TTEC
05.2018 - 10.2020

Bachelor of Science - Business Analytics

Johnson & Wales University

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