Rhiannon Ungerer
Milwaukee
Summary
Experience in the configuring and supporting Charge Router, CRDs, Remittance Processing, RMC Codes, Workqueues, Statements, Cash Drawers, GL Support. Update Fee Schedules, create CPT/HCPC Codes, maintain the quarterly MUE, RVU, and CCI/LCD load with the annual CMS updates. Supported Dashboards, Charge Router Reconciliation Reports, Epic Terminal TXT/Putty, SFTP, Security Classes, Security Points and Modules. Managed Slicer Dicer Reports, Payment and Adjustment Codes, Paper and Electronic Form Configuration and Overrides. Taxonomy Code Updates, Payment Plans, Follow-Up Records and Profile. Implemented Batch Jobs, Extracts, MyChart billing, Credit Card and Kiosk Payment Configuration. Experience in NOVA, Sherlock, Foundation System, and SFTP. Familiar with ServiceNow for Ticket Processing.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Epic PB Certified Claims Analyst
Optum
Eden Prairie
02.2024 - Current
- Ongoing Operational support as a Epic Professional Billing Analyst for Prohealth Care and multiple Community Connect Sites.
- Implemented E-Visits, Hello World, and a new Claims, Remittance, and Statements Vendor. Manage Workqueues, daily support, upgrades, end user workflow, and file transfers from vendors.
- Experience in AIP records, Cash. Management, Estimates, UB Form Updates, SFTP File Transfers, and PLB Updates.
- Payment Plan Configuration and Auto-Pay Set Up in Epic. Improve automation in claims submission.
Epic PB Certified Claims Analyst
ProHealth Care
Peqaukee
02.2020 - 02.2024
- Provided Epic Professional Billing and Claims operational support for ProHealth Care and 22 Community Connect Sites.
- Worked on new billing providers, claim edits, new workqueue rules, statement updates.
- New Department build, collection agency updates, follow-up workqueue profile build, RMO mapping.
- Kiosk and Credit Card Mapping with Vendor, and payment plan configurations
EPIC ANALYST ASSOCIATE
ProHealth Care
Pewaukee
06.2018 - 02.2020
- Supported and maintained the daily level tasks given by each Epic Application.
- Provided Support in Epic MAR Chart Corrections, New Printer Records, Guarantor Accounts, Front Desk/Registration.
- Fee Schedule Pricing Updates, Cash Drawers, New Payor/Plans, and created test patients for integrated testing in our ALM system.
- Supported Beaker Go-Live and Epic Upgrades.
- GL String updates for departments and new procedure records.
Education
Bachelor of Science - Computer Science-Emphasis in Business & Management
Brescia University
Owensboro, KY05-2018
Skills
- Epic Professional Billing
- Claims Processing
- Payment Plan Configuration
- Workflow Optimization
- Vendor Management with Claims, Remits, Statements, and Credit Card Processing
- Epic System Quarterly Upgrades
- Epic GL Files
- Fee Schedules, Charge Router, Workqueue Logic
- Follow Up Workqueue Profile
- MyChart Billing
Certification
Epic Certified in Resolute Professional Billing Claims and Electronic Remittance Administration
Timeline
Epic PB Certified Claims Analyst
Optum
02.2024 - Current
Epic PB Certified Claims Analyst
ProHealth Care
02.2020 - 02.2024
EPIC ANALYST ASSOCIATE
ProHealth Care
06.2018 - 02.2020
Bachelor of Science - Computer Science-Emphasis in Business & Management
Brescia University