Rhiannon Willert
Bismarck
Summary
Highly experienced administrative professional with well-developed critical thinking, teamwork, and customer service skills seeking a challenging environment in which to promote company efficiency and organization.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Respiratory Technician
Great Plains Restorative Services, Bismarck, ND
06.2023 - Current
- Equipment maintenance and repair
- Provided non-clinical in-home visits, after hours on-call rotation, in home equipment/supply delivery, shipping and receiving of inventory
- Maintained accurate patient charts and medical records.
Sales Associate
Kirkland’s, Bismarck, ND
03.2018 - 07.2023
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Patient Access Specialist- Float/Podiatry
Sanford Health, Bismarck, ND
02.2018 - 01.2020
- Administrative support professional
- Insurance and claims support, scheduling, registration
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Professional Stylist
Mastercuts Salon, Bismarck, ND
10.2017 - 12.2018
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Boosted salon sales by recommending appropriate hair care products based on individual client needs.
- Improved salon efficiency by managing appointments, inventory, and stylist schedules effectively.
Patient Access Specialist- Float
Altru Health System, Grand Forks, ND
06.2012 - 07.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
A.A.S - Medical & Administrative Support Technologies
Northland Community And Technical College
East Grand Forks, MNManager-Operator Licensure
Blue Water College of Cosmetology
Skills
- Team collaboration
- Troubleshooting ability
- Multitasking
- Critical thinking
- Organizational skills
- Teamwork and collaboration
- Attention to detail
- Medical history documentation
- Appointment scheduling
- Patient education
- Customer service
- Medical record documentation
Timeline
Respiratory Technician
Great Plains Restorative Services, Bismarck, ND
06.2023 - Current
Sales Associate
Kirkland’s, Bismarck, ND
03.2018 - 07.2023
Patient Access Specialist- Float/Podiatry
Sanford Health, Bismarck, ND
02.2018 - 01.2020
Professional Stylist
Mastercuts Salon, Bismarck, ND
10.2017 - 12.2018
Patient Access Specialist- Float
Altru Health System, Grand Forks, ND
06.2012 - 07.2017
Manager-Operator Licensure
Blue Water College of Cosmetology
A.A.S - Medical & Administrative Support Technologies
Northland Community And Technical College
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