Ryan H. Hillis

Prepared students for successful careers in robotics and manufacturing by providing them with industry-relevant learning experiences. The role requires the development and implementation of a curriculum designed to meet high expectations of student achievement in applied skills and knowledge across core subjects, including mathematics, science, English, and communication. The curriculum should align with Texas Education Agency (TEA) guidelines and board policies, incorporating opportunities for students to earn industry certifications in robotics and manufacturing.

• Arranged and scheduled guest lecturers to enrich classroom learning.
• Coordinated classroom lectures with laboratory assignments.
• Planned and implemented curriculum to teach up-to-date technology to 200 students.
• Designed appropriate and specialized lesson plans for STEM tracked students.

Managed Apple’s internal Machine Learning Platform and Technologies team that provides the infrastructure and tools that Apple engineers use to create intelligent features — while preserving customer privacy.

• Ability to organize large projects and drive technical delivery, by working closely with product owner(s) to drive cross-team roadmaps and collaborations.
• Coordinated and led MLP team Scrum events (Sprint Planning, Review, Backlog, Reporting).
• Proactively identify new use cases and define product requirements and specifications to strengthen the platform.
• Worked with international engineering teams within DevOps, Support & SDE's.

Cultivated Fortune 500 stakeholder relationships in Auto, Tech, and Financial Services driving 5
multi-million dollar expansions by conducting OCEM assessment. identifying opportunities and
recommending industry best practices and technical solutions. While leading large complex implementations by managing team of analysts to deliver VOE/VOC CX programs for global clients.

• Led large complex implementations via waterfall methodology to deliver VOE/VOC CX programs for global clients including API integration with other SaaS product offerings across mobile and web environments on time and on budget.
• Managed teams of internal and international resources per program comprising of Analysts, UI/UX, Software Developers, Support, Product Managers, Sales, DevOps & QA.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Project Engineer for mid-sized ($1M-$3M) projects, leading the Enclosed Combustion & Flare System product line.

• Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Work in partnership with clients to set expectations, negotiate scope of work, evaluate risk factors, review specifications, and product design.
• Managed Engineering/Supply Chain/Marketing for rollout of new products and features.

Responsible for driving project implementation & customer success for SMB clients shifting from on-premise to the cloud via adoption. migration. technical education, and business value review for laaS/PaaS services.

• Conducted kickoffs/discovery sessions, provided weekly status report and oversaw documentation while coordinating and developing project plans.
• Planned cross team activities/meetings with engineering teams, research and development, sales, solutions architects & product managers to facilitate implementation plans and schedule.
• Determined and scheduled priorities as required to progress engineering work.

Develop the design and installation of pumping systems in the industrial, municipal, and oil & gas markets.

• Consulted with clients to prepare project specifications and proposals.
• Direct, review and approve product designs and changes.
• Coordinated with external vendors, supply chain & field support to accomplish installation of systems and provided servicing resources.