Rhoda Caudill

• Provided excellent customer service by resolving inquiries promptly and professionally.
• Provided excellent customer service, consistently receiving positive feedback from member's.
• Handled member's requests efficiently, maintaining high standards of service.
• Traveled overseas to help train.
• Was a supervisor- over seen a team of advocates where I would also do quality control.
• Achieved consistent customer service excellence, maintaining positive attitude under pressure.
• Developed and implemented strategies to deliver quality customer service.
• Managed high call volume while maintaining exemplary customer service standards.
• Managed customer service effectiveness by monitoring performance and assessing metrics.

Assisted with everyday question and concerns with Medicaid and Medicare - assisted with getting their RX Prescriptions and Orders, billing, insurance ID Cards, Doctor appointments.

Maintaining professionalism and efficiency with frustrated and difficult customers.

Trust Account Specialist

Assisting customers in a variety of online banking procedures like transferring funds, creating and sending documents, ordering checks and debit cards, converting accounts, and investigating transactions •Providing customers with assistance in the creation and closing of bank accounts •Maintaining professionalism and efficiency with frustrated and difficult customers •Proficiency in a variety of online software including Deluxe Order Pro, Bill Pay, EFT, CashEdge, Salesforce, and Fiserv

*Answered multiphone lines and directed calls to customer service and appropriate recipients •Prepared and scanned medical documents for the Yakima Valley Farm Workers Clinic •Assisted with the Dental Project for three dental clinics

•Perform data entry tasks like creating and updating excel spreadsheets and tracking client data •Sent and received daily packages through FedEx and courier services