Rhoda Taon
UPLAND,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Client Operations Director
IYUNO Media Group
12.2019 - 04.2023
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring, and training of team members on workflows and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
Senior Account Coordinator
Deluxe Entertainment Services
01.2016 - 12.2018
- Maintained up-to-date knowledge of projects and services offered to customers.
- Coordinated with other departments to provide smooth execution of deliveries for on-going projects.
- Updated internal databases with account information to maintain concise, clear records.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Coordinated meetings, calls and demos for account management team and clients.
Productions / Development Associate
FJ, LOS ANGELES
08.2015 - 12.2015
- While working closely with SVP, exercised creative skills while coming up with premises of potential shows.
- I facilitated casting and interviews for actors.
- Using Final Cut Pro, created and edited reels to present to networks and producers when pitching premises and ideas.
Education
MBA -
University of Redlands
Redlands05.2019
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
Riverside, CA2015
Skills
- Client Promotions
- Client Needs Assessment
- Client training
- Client relationships management
- Customer Service
- Training and Development
- Microsoft Office
- Professional Relationships
- Standard Operating Procedures Understanding
- Account Coordination and Retention
- Project Development and Management
- Project Deadlines
Additional Information
- Resourceful Reliable Organized Project Management Strategic thinking Client and Vendor relations Microsoft Office, Word, Excel, Outlook Mac OS: Pages, Numbers, Keynotes
Timeline
Client Operations Director
IYUNO Media Group
12.2019 - 04.2023
Senior Account Coordinator
Deluxe Entertainment Services
01.2016 - 12.2018
Productions / Development Associate
FJ, LOS ANGELES
08.2015 - 12.2015
MBA -
University of Redlands
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
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