Ken Breese

• Managed day-to-day account relationship with 12 client publishers who had combined 2022 annual revenue of $11.5 million
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Implemented process improvement to shape organizational culture and optimize procedures for higher efficiency
• Identified and qualified client needs and closed profitable physical and digital production projects with high success rate
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports for client publishers
• Managed large-scale new client integrations by executing end-to-end project management
• Optimized internal documentation and policies to maintain responsiveness to demands
• Trained new employees on proper warehousing and distribution protocols and customer service standards
• Provided thoughtful, strategic, creative and informed solutions to
  meet client publisher needs
• Managed maintenance and improvement on 4 client distribution websites
• Digested complex information to distill into clear and actionable insights
• Exceptional written, verbal, phone, and listening skills
• Builds relationships through integrity, reliability, and maturity
• Demonstrated ability to communicate credibly and effectively with people at all levels of organization

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• Saved $150K per year by implementing global Box cloud data storage cost-saving initiatives and creating fresh new approaches to long-standing archival, collaboration, and work-flow problems
• Developed $350K budget for global applicant-facing AI chat-bot
• Managed Scholar Rescue Fund centennial website launch with $65K budget
• Increased operational efficiency by implementing single Mojo support process in place of multiple enterprise wide support channels
• Worked with Comms Specialist to resolve global workforce inclusivity problems through management and operation of enterprise intranet, generating month over month increase in usage from 46% to 94% engagement
• Managed GranTax software SQL migration project to seamlessly update mission critical system
• Worked with global USA Embassy Posts & Commissions to understand application system requirements and provide solutions
• Led AI Taskforce for 3 months and organized online summit for 90+ attendees

• Implemented 155 projects including 120 websites, apps, e-commerce system, native DAM, and digital resource products for students
• Managed Product creation of 5 Apps products with $20K budget
• Direct reports in Assistant, Coordinator, and Assistant Manager roles
• Directed asset delivery schedules for Moodle LMS implementation
• Oversaw six working groups using agile development process
• Managed production of assets required for deployment of 162 academic-focused digital student resource products

• Managed deployment of one hundred sixty two academic-focused digital products: forty two student facing self study websites, seventy nine instructor facing resources, one mobile application, and eighty media rich e-books
• Managed twenty six freelance/work-for-hire employees and fifteen third party production partners

• Facilitated CMS data migration for legacy journal content to increase efficiency
• Implementation of e-Commerce system to increase sales