Rhode Angy Auguste
Acworth,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at First American Tax & Accounting Services. Skilled in problem-solving and exceptional customer service, adept at multitasking and guest engagement. Improved efficiency through meticulous record-keeping and software updates, contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assisted Living Server
Celebration Village
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Tax Preparer Assistant
First American Tax & Accounting Services
01.2023 - 05.2024
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Crew Team Member
Chick-fil-A
09.2020 - 06.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
BBA - Management
Kennesaw State University
Kennesaw, GA05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Problem-Solving
- Guest Engagement
Certification
- Certified in OSHA - May 2022
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Assisted Living Server
Celebration Village
09.2023 - Current
Tax Preparer Assistant
First American Tax & Accounting Services
01.2023 - 05.2024
Crew Team Member
Chick-fil-A
09.2020 - 06.2021
BBA - Management
Kennesaw State University
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