Rhodes Traci
Pittsburgh,PA
Summary
Compassionate Patient Care Technician skilled in managed care, case management, and communication. Experienced in implementing individualized care plans and collaborating with multidisciplinary teams to enhance patient outcomes.
Dedicated Registered Behavior Technician with a strong focus on behavioral health and case management. Proven ability to develop and implement treatment plans, ensuring effective communication and collaboration with healthcare professionals to achieve optimal client progress.
Results-driven Residential House Manager known for enhancing operational efficiency and ensuring high-quality care. Expertise in training staff, developing individualized care plans, and maintaining compliance, contributing to improved resident satisfaction and care outcomes.
Overview
12
12
years of professional experience
3
3
Certification
Work History
DME Fitter/ PCT/PCA
AHN/Emerus
Pittsburgh, PA
07.2024 - Current
- Assembled and installed mechanical components according to specifications.
- Conducted regular maintenance checks to ensure equipment functionality.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Interpreted blueprints and technical drawings for precise fitting operations.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Supported medical staff in executing treatment plans and procedures.
Residential House Manager
Avid Care 365
Pittsburgh, PA
10.2024 - 12.2025
- Supervised daily operations to ensure high-quality residential care and compliance with regulations.
- Developed individualized care plans through collaboration with multidisciplinary teams and families.
- Trained and mentored staff on best practices in resident care and crisis management techniques.
- Implemented process improvements that enhanced operational efficiency and resident satisfaction ratings.
- Coordinated scheduling of staff shifts to maintain adequate coverage for all residential services.
- Maintained accurate documentation of resident progress, incidents, and service evaluations for compliance audits.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Registered Behavior Technician PRN Casual
Attain ABA
Pittsburgh, PA
06.2024 - 08.2025
- Implemented individualized treatment plans to support behavioral modification in clients.
- Collected and analyzed data on client progress to ensure adherence to therapy goals.
- Collaborated with multidisciplinary teams to enhance care strategies for clients.
- Trained new staff on applied behavior analysis techniques and best practices.
- Developed and maintained positive relationships with families to encourage participation in treatment plans.
- Conducted regular assessments to adjust interventions based on client needs and feedback.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Prior Authorization Specialist/ DME Administrator
Cinga/Evicore
Indianapolis, IN/ Pittsburgh, PA
10.2022 - 06.2025
- Evaluated prior authorization requests to ensure compliance with policy guidelines
- Collaborated with healthcare providers to gather necessary documentation for approvals
- Utilized electronic health record systems to track and manage authorization processes
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
Residential Aide
QRL Residential Living for Autistic
Indianapolis, IN
07.2021 - 10.2022
- Provided personalized support to individuals with autism, fostering independence and enhancing daily living skills.
- Assisted in implementing individualized care plans, ensuring consistency in approach and adherence to client needs.
- Coordinated recreational activities, promoting social interaction and engagement among residents in a supportive environment.
- Monitored resident behaviors, documenting observations to inform adjustments in care strategies and support methods.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored and assisted residents through individual service plans.
- Provided supervision during outings and group excursions, promoting safety while fostering an enjoyable experience for all participants involved in each activity.
Care Coordinator/Private Home Health Aide
Friends At Home Care
Indianapolis, IN
06.2021 - 10.2022
- Coordinated care plans for clients, ensuring alignment with individual needs and preferences.
- Collaborated with healthcare providers to facilitate seamless communication and service delivery.
- Monitored client progress and adjusted care strategies based on evolving health requirements.
- Trained new staff on best practices in client care coordination and documentation standards.
- Managed schedules for caregivers, optimizing resource allocation to meet client demands effectively.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Assisted clients with mobility, ensuring safety and comfort in home environments.
- Administered prescribed medications, maintaining accurate records for client health management.
- Administered prescribed medications under direction of physician.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Assisted with personal grooming tasks such as bathing, dressing, and oral care, preserving patient dignity at all times.
- Maintained a safe and clean environment for patients, adhering to strict hygiene standards and infection control protocols.
- Fostered strong relationships with patients and their families built on trust, empathy, and genuine respect for their unique circumstances.
Patient Care Technician
UPMC Mercy Hospital
Pittsburgh, PA
06.2020 - 05.2021
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records using electronic health record systems for seamless communication.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Home Health Aide
Emerald Home Health
Pittsburgh, PA
01.2014 - 06.2020
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Monitored and documented client health status, reporting changes to healthcare professionals promptly.
- Administered medications as prescribed, ensuring compliance with safety protocols and client needs.
- Collaborated with multidisciplinary teams to develop personalized care plans for optimal client outcomes.
- Advocated for client needs and preferences, promoting dignity and independence in daily routines.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
A/R Billing Specialist/ DME Fitter
Westbrook Pharmacy & Surgical Supply
Pittsburgh, PA
12.2017 - 06.2019
- Processed and verified insurance claims to ensure accurate billing compliance.
- Managed patient billing inquiries, providing timely resolutions and support.
- Collaborated with healthcare providers to resolve discrepancies in billing information.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications.
Education
RBT - Registered Behavior Tech
Kadient Learning Center
Pittsburgh, PA07-2025
PCT - Health Care Administration
EIC/ UPMC Innovation Center
Pittsburgh, PA06.2020
Medical Billing/Coding - Medical Billing
Institute of Medical Careers
Pittsburgh, PA08.2014
Pre-Health - Pre-Health
Community College of Allegheny County
Pittsburgh, PA09.2012
GED -
Taylor Allderdice
Pittsburgh, PA08.1988
Skills
Phone Etiquette
Vital signs
Managed Care
Communication Skills
Behavioral Health
Foley
Injections
Phlebotomy
ICD-9
ICD-10
Patient Care
Documentation Review
Case Management
EMS Systems
Insurance Verification
HIPPA
BLS
AED
First Aid
Elderly care
Certification
RBT
PCT
Billing/Coding
Timeline
Residential House Manager
Avid Care 365
10.2024 - 12.2025
DME Fitter/ PCT/PCA
AHN/Emerus
07.2024 - Current
Registered Behavior Technician PRN Casual
Attain ABA
06.2024 - 08.2025
Prior Authorization Specialist/ DME Administrator
Cinga/Evicore
10.2022 - 06.2025
Residential Aide
QRL Residential Living for Autistic
07.2021 - 10.2022
Care Coordinator/Private Home Health Aide
Friends At Home Care
06.2021 - 10.2022
Patient Care Technician
UPMC Mercy Hospital
06.2020 - 05.2021
A/R Billing Specialist/ DME Fitter
Westbrook Pharmacy & Surgical Supply
12.2017 - 06.2019
Home Health Aide
Emerald Home Health
01.2014 - 06.2020
PCT - Health Care Administration
EIC/ UPMC Innovation Center
Medical Billing/Coding - Medical Billing
Institute of Medical Careers
Pre-Health - Pre-Health
Community College of Allegheny County
GED -
Taylor Allderdice
RBT - Registered Behavior Tech
Kadient Learning Center