Rhomnee Mallory
Lewisville
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills.
Web support professional with comprehensive experience in diagnosing and resolving technical issues, ensuring seamless user experiences, and maintaining system performance. Known for collaborative approach and adaptability in dynamic environments. Expertise in HTML, CSS, and customer service.
Overview
14
14
years of professional experience
Work History
Web Support Specialist
TIAA Financial Services
Frisco, TX
01.2023 - Current
- Provide technical support for web applications, ensuring optimal functionality and user experience.
- Collaborated with cross-functional teams to troubleshoot and resolve website issues effectively.
- Enhance online resources by updating content and improving navigation for user accessibility.
- Implemented process improvements, reducing response times for support inquiries significantly.
Credit Executive
Covius
Las Colinas, Texas
10.2017 - 11.2022
- Help mortgage brokers with credit report updates, provide understanding of each credit score with each bureau and why they differentiate.
- I also assist our clients with navigating through our software to pull a credit report as well as making changes.
- Assist processors with underwriting and verifications. Examining borrowers information to be sure accurate.
- I lead our registration department, registering all new clients.
Customer Service Representative
PennyMac Loan Services
Ft Worth, Texas
01.2016 - 07.2017
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisting customers with needs regarding their home loans.
- Offering refinance options as well as any purchase offers on home loans, processing request for different departments throughout the company.
- Analyzing homeowners escrow accounts.
Customer Service/Data Entry
Ditech
Irving, Texas
01.2014 - 01.2016
- Sorted data and proofed source documents for accuracy prior to entry.
- Compared data with source documents and re-entered in verification format to detect errors.
- Processed payments.
- Explained details regarding customers contracts.
Dispatcher
ADT
Irving, Texas
11.2012 - 11.2013
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Adhered to quality and service standards to support operational goals.
- Troubleshot minor problems and reported larger technical issues.
Education
Associate in Arts (A.A.) - Business Administration
Jarvis Christian College
Hawkins, TX05-2009
Skills
- Customer Satisfaction
- Typing And 10-Key Entry
- Self Starter
- Customer Data Confidentiality
- Data Review
- Understanding Customer Needs
- Issue And Complaint Resolution
- Structured Data Entry Software
- Calm And Professional Under Pressure
- Accounts Payable And Accounts Receivable
- Efficient Data Entry
- Word Processing
Timeline
Web Support Specialist
TIAA Financial Services
01.2023 - Current
Credit Executive
Covius
10.2017 - 11.2022
Customer Service Representative
PennyMac Loan Services
01.2016 - 07.2017
Customer Service/Data Entry
Ditech
01.2014 - 01.2016
Dispatcher
ADT
11.2012 - 11.2013
Associate in Arts (A.A.) - Business Administration
Jarvis Christian College