RHONALYN ALCAZAR
Westlake,CA
Summary
Detail-oriented Intake Coordinator with a proven track record in patient intake processes and effective communication. Skilled in managing patient records and ensuring compliance with regulations.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Intake Coordinator
Mary's Home Health Care, Inc.
Los Angeles, CA
02.2025 - Current
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Facilitated patient intake process for home health services at Mary's Home Health Care.
- Communicated with patients to gather necessary medical information and documentation.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Assisted in verifying insurance coverage and benefits for services provided.
- Supported patient assessments and intake interviews.
- Maintained accurate records of client intakes in electronic database system.
- Managed patient records using electronic health record systems effectively.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Collaborated with healthcare teams to ensure seamless service delivery to clients.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Utilized case management systems to track client cases from intake through to completion.
- Assisted in developing policies and procedures related to intake processes.
- Created individualized service plans for each client based on their unique needs and goals.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Coordinated scheduling of appointments for healthcare professionals and patients.
- Addressed customer complaints and inquiries promptly to enhance customer satisfaction.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Ensured compliance with relevant regulations pertaining to the provision of services.
Education
Certified Nursing Assistant - Nursing Education
LA School Nursing Career College
4221 Wilshire Blvd. Los Angles CA 9001004-2025
Bachelor of Science - Commerce Major in Marketing
University of Batangas
Hilltop Batangas City 10-2004
Skills
- Intake coordination
- Electronic health records
- Insurance verification
- Case management systems
- Compliance adherence
- Patient scheduling
- Appointment scheduling
- Scheduling appointments
- Data entry
- Report writing
- MS office suite
- Time management
- Team coordination
- Team collaboration
- Effective communication
- Phone and email etiquette
- Confidentiality
- Onboarding processes
- Communication skills
Languages
English
Native/ Bilingual
Certification
- Certified Nursing Assistant License
Timeline
Intake Coordinator
Mary's Home Health Care, Inc.
02.2025 - Current
Certified Nursing Assistant - Nursing Education
LA School Nursing Career College
Bachelor of Science - Commerce Major in Marketing
University of Batangas