Tiffany Mathews
Marysville,California
Summary
Experienced intake coordinator with a proven track record in streamlining processes and enhancing team efficiency. Expertise in problem-solving and regulatory compliance, ensuring seamless operations and adherence to industry standards. Strong communication skills drive positive customer interactions and satisfaction.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Sutter Care at Home - Sutter Health
Yuba City, CA
01.2023 - Current
- Coordinated intake processes for new patients in home care services to ensure seamless transitions.
- Managed electronic health records while maintaining confidentiality and adhering to regulatory compliance.
- Facilitated communication among patients, families, and healthcare teams to improve collaboration.
- Collected and verified insurance information to ensure accurate billing practices.
- Conducted follow-up calls to assess patient satisfaction and ensure continuity of care.
- Trained new staff on efficient intake procedures and systems to enhance operational effectiveness.
- Provided information and resources to individuals and families seeking assistance in home care.
- Developed policies and procedures for intake processes, addressing client concerns effectively.
Patient Intake Coordinator
Sutter Infusion Pharmacy - Sutter Health
Sacramento, CA
09.2020 - 12.2022
- Managed patient intake process for medication therapy at healthcare pharmacy.
- Verified patient information and insurance details during intake procedures.
- Coordinated scheduling for patient appointments and consultations to optimize workflow.
- Maintained accurate electronic health records for all processed patients.
- Collaborated with pharmacy staff and healthcare providers to ensure seamless patient care.
- Handled patient inquiries regarding intake processes and available services.
- Developed standard operating procedures to enhance admission processes.
- Collected co-payments from patients during check-in, ensuring efficient service.
Patient Service Representative
Sutter Infusion Pharmacy - Sutter Health
Sacramento, CA
06.2018 - 09.2020
- Managed patient inquiries and provided information on medication services.
- Scheduled appointments and coordinated care with healthcare providers.
- Processed prescription orders accurately using pharmacy management systems.
- Educated patients on medication usage and potential side effects.
- Maintained organized patient records to ensure regulatory compliance.
- Collaborated with pharmacy staff to enhance service delivery and workflow efficiency.
- Resolved patient issues promptly, ensuring a positive experience consistently.
- Adhered to HIPAA regulations while handling confidential patient information.
Pharmacy Assistant
Sutter Infusion Pharmacy - Sutter Health
Sacramento, CA
06.2017 - 06.2018
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory by organizing and restocking pharmaceutical supplies efficiently.
- Responded promptly to customer inquiries, resolving issues effectively.
- Maintained clean and organized work areas in the pharmacy.
- Tracked expiration dates, discarding expired items per regulations.
- Organized patient profiles in the computer system for easy access.
- Checked incoming shipments against purchase orders for accuracy.
- Performed administrative duties including filing, faxing, and answering phones.
Education
Associate of Arts - Business Administration
Yuba College
Marysville, California, CA06-2009
High School Diploma -
Yuba City High School
Yuba City, CA06-2004
Skills
- Intake coordination
- Team collaboration
- Attention to detail
- Conflict resolution
- Confidentiality
- Relationship building
- Time management
- Problem solving
- Administration and operations
- Multitasking
- Organizational skills
- Workflow optimization
Affiliations
Sutter Health Gala - October 2018
References
- Brittany Lewis - RN Lead for Home Health - 5307883383
- Melissa Sinnott - Home Health Intake Lead - 5307556121
- Millie Liang - Pharmacy Manager - 4155339829
Timeline
Intake Coordinator
Sutter Care at Home - Sutter Health
01.2023 - Current
Patient Intake Coordinator
Sutter Infusion Pharmacy - Sutter Health
09.2020 - 12.2022
Patient Service Representative
Sutter Infusion Pharmacy - Sutter Health
06.2018 - 09.2020
Pharmacy Assistant
Sutter Infusion Pharmacy - Sutter Health
06.2017 - 06.2018
Associate of Arts - Business Administration
Yuba College
High School Diploma -
Yuba City High School