Rhonda Alexander
Project Manager
Arlington, Texas ,TX
Summary
I am an insightful and knowledgeable Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Manager, Product Implementation Engineer
AETNA (Purchased by CVS Health)
01.2022 - 11.2023
- Responsible for execution and successful pre-sale implementation of commercial medical insurance plans per year for 17 states in the Upper Central, Northeast, and Southeast regions.
- Convened with regional managers and product designers to assess their requirements, develop scope of their project and consulted with them throughout the implementation process.
- Provided oversight of the product and plan installation.
- Created continuous improvement tools responsible for decreasing product implementation time.
Senior Project Manager
AETNA
05.2018 - 01.2022
- Accountable for medical product development for commercial plans, implementation and ongoing project management.
- Managed team during Sales Proposal Simplification project that transformed and significantly streamlined Large and Middle market sales proposals.
- Built employer embedded healthcare clinic option that allows employees to get preventative or limited medical care while at work for the service industry.
- Created organization's share point for standard work practices for onboarding of new hires.
- Headed project that automated insurance plan names into datasets for all medical products for standardization company wide. This prevented plan duplication across Aetna’s book of business.
- Skilled in project retention until proper training and handoff to process owner.
- Lead project that automated the updating legislative rules for medical, dental and vision plans for all 50 states. This projects gains were reduction in processing time by 52% and decreased error rate by 99% in the first year.
- Managed dual projects within business operations.
- Developed and monitored project plans, tracked issues, decisions, and escalations.
- Facilitated team meetings and managing key stakeholders.
- Partnered with the business owners to drive results and ensure project success.
- Reported on project status and maintained clear communication across the team.
Senior Consultant (Projects)
AETNA
10.2011 - 05.2018
- Lead 2012 American Dental Association (ADA) data claim form change project that required programming for 11 data fields. Provided workflow development, testing, piloting, implementation.
- Project was divided into two phases and was completed within five months.
- Wrote the technical specification changes for programming and also directed the associated QA testing.
- Project managed the CMS ICD Code transition from ICD-9 to ICD-10 codes that allowed the conversion of billing codes from numeric to alpha-numeric.
- Headed projects that allowed the claim system to allow an increased number of encounters, accept multiple billing providers when part of a group and allow multiple claim pages in one transaction.
- Researched and prepared technical specs and SOP’s. Documented project and program activities and prepared reports.
- Provided feedback on how to improve service delivery and enhancement to design efforts and maintained a consultative relationship with internal/external customers.
Education
Bachelor Of Business Science - Business Administration And Management
09.2019
Minor in Project Management
Skills
- LEAN Six Sigma
- Agile
- SCRUM
- Waterfall
- Requirements Gathering
- Project Scope, budgeting and risk assessment
- Microsoft Project, Smartsheet
- Q/A facilitation, improvement and testing
- Product Implementation
- Technical specification writing
- Product development and management
- Dataset management
- Team development and management
- Continuous process improvement
Accomplishments
United States Marine Corps Veteran
Affiliations
Woman Marine Association
Timeline
Manager, Product Implementation Engineer - AETNA (Purchased by CVS Health)
01.2022 - 11.2023
Senior Project Manager - AETNA
05.2018 - 01.2022
Senior Consultant (Projects) - AETNA
10.2011 - 05.2018
University of Phoenix - Bachelor Of Business Science, Business Administration And Management
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