Rhonda Austin
Wildomar,CA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Chase Bank
West Covina
09.2008 - Current
- Provided expert financial advice to clients, enhancing their decision-making process.
- Analyzed client financial statements to offer tailored advice and products.
- Achieved client loyalty through quality, productivity, service and proactive management.
Business Banking Officer
Citibank
Las Vegas, NV
10.2006 - 08.2008
- Provided exceptional customer service while responding to client inquiries, resolving account issues, and processing transactions in a timely manner.
- Facilitated the opening of new accounts by verifying customer information and completing appropriate documentation.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Store Manager
US Bank NA
Gilbert, AZ
10.2003 - 10.2005
- Managed staff scheduling, hiring and training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed strategies to increase customer satisfaction and loyalty.
- Grew business banking relationships through proactive outreach.
- Identified opportunities for process improvement initiatives within the branch.
Branch Manager
Wells Fargo
Las Vegas, NV
02.1995 - 08.2003
- Managed staff scheduling, hiring and training processes.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Grew business banking relationships through proactive outreach.
Education
Certificate - Health And Wellness Coach
Soma Institute
08-2021
High School Diploma -
Cabrillo High School
Lompoc, CA06-1988
Skills
- Relationship building and management
- Client acquisition
- Business development
- Sales management
- Product training
- Branch operations management
- Coaching and mentoring
Certification
- Certified Health & Wellness Coach
- Completed JPMC Business Leadership Development Program, 2012
- Chase Business Wholesaler National Achiever for West Region, 2011
- Chase Volunteer Leadership Group Chair for Inland Empire Region, California
- Co- Chair Chase Bold Resource Group, Southern California
Timeline
Business Relationship Manager
Chase Bank
09.2008 - Current
Business Banking Officer
Citibank
10.2006 - 08.2008
Store Manager
US Bank NA
10.2003 - 10.2005
Branch Manager
Wells Fargo
02.1995 - 08.2003
- Certified Health & Wellness Coach
- Completed JPMC Business Leadership Development Program, 2012
- Chase Business Wholesaler National Achiever for West Region, 2011
- Chase Volunteer Leadership Group Chair for Inland Empire Region, California
- Co- Chair Chase Bold Resource Group, Southern California
Certificate - Health And Wellness Coach
Soma Institute
High School Diploma -
Cabrillo High School
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