Rhonda Ballard
Spring Valley,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul>
RoadOne Towing
San Diego, CA
03.2006 - Current
- Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction
- Manage customer inquiries via phone, enhancing response times and service quality
- Perform accurate data entry, maintaining up-to-date records for operational efficiency
- Operate forklift for vehicle movement, ensuring safety and precision
- Handle multi-line phone systems, streamlining communication processes
- Maintain organized filing systems, ensuring easy access to important documents
- Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency
- Coordinate dispatch operations, ensuring timely response and optimal resource allocation
- Facilitate seamless communication between departments, improving workflow and reducing errors
<ul><li>Utilize internal systems and technology to process both inbound and outbound calls from members and independent contract stations to swiftly dispatch drivers nationwide, ensuring timely assistance for members in need of emergency roadside services such as towing, locksmith aid, fuel delivery, battery support, and addressing minor mechanical issues</li><li>Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately</li><li>Maintain a compassionate and composed demeanor, especially during high priority interactions</li><li>Facilitate clear and effective communication with 350+ independent service providers to relay critical information and expedite the dispatching process</li><li>Track and manage dispatched roadside services, ensuring that service providers are well-informed and equipped, while also keeping members informed on the status and progress of their requests</li><li>Succeed in a structured environment where performance goals are set and measured, driving member satisfaction</li></ul>
Automobile Club of Southern California
La Mesa, CA
06.2002 - 03.2004
- Utilize internal systems and technology to process both inbound and outbound calls from members and independent contract stations to swiftly dispatch drivers nationwide, ensuring timely assistance for members in need of emergency roadside services such as towing, locksmith aid, fuel delivery, battery support, and addressing minor mechanical issues
- Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately
- Maintain a compassionate and composed demeanor, especially during high priority interactions
- Facilitate clear and effective communication with 350+ independent service providers to relay critical information and expedite the dispatching process
- Track and manage dispatched roadside services, ensuring that service providers are well-informed and equipped, while also keeping members informed on the status and progress of their requests
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction
<ul><li>Oversee the daily activities for the account in which they are assigned</li><li>Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance</li><li>Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer</li><li>Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager</li><li>Oversee the coordination and follow up of each event scheduled or unscheduled</li><li>Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor</li><li>Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager</li><li>Other duties and projects, as assigned</li></ul>
Cox Communications Inc.
San Diego, CA
05.2000 - 06.2002
- Oversee the daily activities for the account in which they are assigned
- Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance
- Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer
- Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager
- Oversee the coordination and follow up of each event scheduled or unscheduled
- Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor
- Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager
- Other duties and projects, as assigned
Education
College in Early Childhood Education -
Scranton, PA
Scranton, PA12.2016
College in Criminal Justice -
San Diego, CA
San Diego, CA06.1998
High school diploma -
Santee, CA
Santee, CA06.1993
Skills
- Phone Etiquette,
- Microsoft Word,
- Computer Operation,
- Cash Handling,
- Data Entry,
- Cleaning,
- Records Management,
- Office Administration,
- Communication,
- Multi-line phone systems,
- Computer skills
- Bookkeeping
- Document Editing
- Invoice Processing
- Switchboard Operation
- Phone Etiquette,
- Microsoft Word,
- Computer Operation,
- Cash Handling,
- Data Entry,
- Cleaning,
- Records Management,
- Office Administration,
- Communication,
- Multi-line phone systems,
- Computer skills
- Bookkeeping
- Document Editing
- Invoice Processing
- Switchboard Operation
Certification
- Forklift Certification
- Driver's License
Timeline
<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul>
RoadOne Towing
03.2006 - Current
<ul><li>Utilize internal systems and technology to process both inbound and outbound calls from members and independent contract stations to swiftly dispatch drivers nationwide, ensuring timely assistance for members in need of emergency roadside services such as towing, locksmith aid, fuel delivery, battery support, and addressing minor mechanical issues</li><li>Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately</li><li>Maintain a compassionate and composed demeanor, especially during high priority interactions</li><li>Facilitate clear and effective communication with 350+ independent service providers to relay critical information and expedite the dispatching process</li><li>Track and manage dispatched roadside services, ensuring that service providers are well-informed and equipped, while also keeping members informed on the status and progress of their requests</li><li>Succeed in a structured environment where performance goals are set and measured, driving member satisfaction</li></ul>
Automobile Club of Southern California
06.2002 - 03.2004
<ul><li>Oversee the daily activities for the account in which they are assigned</li><li>Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance</li><li>Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer</li><li>Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager</li><li>Oversee the coordination and follow up of each event scheduled or unscheduled</li><li>Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor</li><li>Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager</li><li>Other duties and projects, as assigned</li></ul>
Cox Communications Inc.
05.2000 - 06.2002
College in Early Childhood Education -
Scranton, PA
College in Criminal Justice -
San Diego, CA
High school diploma -
Santee, CA