Rhonda Beatty

* Traveled from clinic to clinic when short staffed

• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

RFL: too much for my body being on my feet all day and unable to take properly manage my dibetes

• Processed referral requests from patients, doctors and other health care professionals.
• Scheduled appointments (Ultrasounds, Cardiology testing, PET and biopsies, and other professional servicces)
• Back up for front desk - patient registration
• Insurance verification, prior authorizations, (Tricare, VA, Medicare and Medicare replacement plans, various Medicaid plans and commerical insurances)

• Coordinated with insurance companies to verify coverage, facilitating smoother patient experience. (Health Access and various Medicaid plans, and Medicare)
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.

RFL: Not a good working enviornment

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Processed customer transactions promptly, minimizing wait times.
• Provided exceptional customer service, resulting in increased client retention and loyalty.

RFL: Thought I was ready to go back to work after mom passed but I was not.

• Schedule and confirm appointments for exams
• Answer inquires that the client may have or requests that specific insurance requires
• Interview clients
• Specimen collection
• Other duties

RFL: Covid hit and my mother passed away 2020

• Mother started having health issues - Melanoma surgery, diverticulitis and then surgery for that - Stroke - and then Metastatic Melanoma stage 4 and then passed 2020.

Gaps in my work history are for taking care of her and/or my own health

• Worked with volunteers, resource donors, and other social agencies executing all orders from clinic physicians including those for speciality consulotations, procedures, tests, outpatient rehab, emergency treatment, and hospital admissions
• Initiated MS Excel program to track all the requests for referrals and processing physicians' orders for referrals to specialist and when referrals were processed (Increased referrals up to 24%/monthly)
• Schedule appointments
• Assist Provider with patient care services

RFL: new management and clinic closed

• Assisted and/or observed Dermatologist with patient care procedures that included MOHS surgery, KOH tissue examinations to perform biopsies of melanomas and a broad scope of possible pre-cancerous conditions, fungal cultures, and treatment of acne and rashes
• Sterilization of surgical rooms, tray set up, instruments, and draping of patient for surgery/procedure
• Wound care
• Injections
• Specimen collection, packaging, documentation and tracking of results
• Other support

RFL: New manager and she was letting everyone go on a monthly basis. I was no exception. THe joke in the office was if you see HR in the building who is the next one to go. Terrible manager.

• Self-motivated, with a strong sense of personal responsibility.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted Provider with various procedures (Steroid injections, cast removals, suture/staple removals, and etc.)

• Errand person
• Light bookkeeping
• Other support for farming