Rhonda Breeden
Hampton,VA
Summary
Results-driven Unit Director of Operations specializing in stakeholder engagement and strategic planning. Demonstrated success in enhancing operational efficiency and building strong customer relationships. Proven track record of implementing strategies that drive performance and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Unit Director of Operations I
Intelas
Newport News, Virginia
04.2024 - Current
- Executed daily operational initiatives for effective healthcare technology solutions.
- Facilitated weekly staff meetings to monitor KPI progress and identify performance improvement strategies.
- Compiled reports on key performance indicators aligned with unit objectives for informed decision-making.
- Formulated strategic plans to establish long-term departmental growth goals.
- Cultivated strong relationships with stakeholders, including customers, staff, and vendors.
- Prepared and presented comprehensive reports on unit performance challenges and achievements to supply chain stakeholders.
- Initiated audit processes to evaluate documentation thoroughness and maintenance of company standards.
BMET III
Intelas
Newport News, Virginia
08.2022 - 04.2024
- Prioritized and organized tasks to meet service goals and improve response times.
- Identified customer needs to improve satisfaction and retention.
- Collaborated with cross-functional teams to drive project success.
- Fostered a collaborative work environment that supported colleague development and project execution.
- Contributed innovative ideas to improve team performance and outcomes.
- Recognized by management for delivering exceptional customer service.
BMET I
Trimedx
Newport News, Virginia
11.2021 - 08.2022
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Delivered excellent service during in-person and phone interactions with customers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
BMET Intern
Holston Valley Medical Center
Kingsport, Tennessee
08.2020 - 08.2021
- Executed routine maintenance and repairs to ensure operational standards were met.
- Compiled reports on project progress and results for management review.
- Maintained detailed records of internship activities to facilitate future reference.
- Utilized document management system to ensure organized and accessible company files.
- Prioritized and organized tasks to achieve service goals efficiently.
- Identified customer needs promptly to enhance service effectiveness.
- Engaged in continuing education and training to maintain updated industry knowledge.
Education
Bachelor of Science - Biomedical Engineering Technology
East Tennessee State University
Johnson City, TN08-2021
Skills
- Stakeholder engagement
- Problem solving
- Project management
- Operational efficiency
- Customer relationship management
- Team collaboration
- Strategic planning
Timeline
Unit Director of Operations I
Intelas
04.2024 - Current
BMET III
Intelas
08.2022 - 04.2024
BMET I
Trimedx
11.2021 - 08.2022
BMET Intern
Holston Valley Medical Center
08.2020 - 08.2021
Bachelor of Science - Biomedical Engineering Technology
East Tennessee State University