RHONDA BREW
Austin,TX
Summary
Accomplished Financial and Sales Reporting Analyst with 15 years of experience in commissions, revenue validation, and complex data analysis within technology, insurance, and financial services. Skilled in driving process improvements and delivering timely, accurate reporting in fast-paced environments. Collaborates effectively with Finance, Sales, IT, Legal, and Operations to implement automated solutions and support global compensation and revenue workflows.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Sales Operations Analyst
Salence LLC
Austin, TX
07.2022 - 07.2025
- Delivered world-class support on escalated sales contract and commission cases, multitasking across a high volume of tickets and channels (ticketing system, Google Meet, IM, in-person) to ensure timely and accurate payouts in the broader order to cash cycle.
- Researched complex compensation issues using Buganizer, Google Sheets, Anaplan, Looker, and Google Workspace, providing detailed resolutions and proactive updates to sales leadership and sellers.
- Supported Google’s Global Compensation Network by resolving complex hierarchy and channel partner incentive disputes for 30+ incentive programs across US, EMEA, APAC, and LATAM.
- Led UAT projects involving Deltek contract integration, Costpoint pricing/invoicing, and revenue recognition, identifying defects, recommending process improvements, and helping implement automation without missing project deadlines.
- Created tracking dashboards and analyzed large data sets to uncover root causes, implementing preventive actions that reduced repeat compensation and booking issues.
- Interpreted Global Sales Terms and Conditions and product matrix guidelines, advising sales reps and management on compensation and revenue inquiries.
- Executed manual calculations for non-standard contracts and generated financial reports using SQL and big data analytics, maintaining backup documentation for SOX compliance.
- Google Contractor – Global Cloud Strategic Plans & Products
Financial Analyst II / Management Analyst (Contract)
Apple Inc.
Austin, TX
06.2021 - 07.2021
- Identified, analyzed and initiated process and system improvement opportunities related to commission transactions errors
- Provided the reporting and analytics required to support Client Retail business growth and fraud risk mitigation.
- Supported the customer billing, collection, reconciliation and accounting close activities for Client Retail iPhone Subsidy and Commission programs.
- Assisted in creating global policies and procedures, testing and refining processes before global deployment, and documenting process improvements for ongoing use.
- Managed escalated accounts and proposed effective solutions to mitigate negative brand exposure, utilizing strong written and verbal communication skills with global stakeholders.
- Infortree Global, Global Vendor Support
Senior Financial Analyst – Sales Compensation
CIGNA
Austin, TX
12.2016 - 02.2021
- Completed month-end commission and general ledger reconciliations by preparing complex journals and collaborating with accounting departments to ensure timely and accurate financial closes.
- Managed medical supplemental insurance commissions for 10,000+ brokers, agents, and agencies, juggling multiple priorities while validating policy details, calculations, and payments in a time-sensitive order to cash-linked environment.
- Designed and implemented a collections process for 1,000+ debt records, establishing corporate guidelines and policies that ensured compliance with state regulations and enhanced recovery efficiency in the order to cash cycle.
- Created and audited specialized reports using Excel and SQL from multiple models to facilitate large-scale 'book of business' audits and support ad hoc analysis requests.
- Evaluated commission termination codes and issued commissions to IRS, bankruptcy courts, and beneficiaries while maintaining SOX-compliant documentation.
- Led and coordinated up to 6 Finance/IT implementation projects simultaneously, including system outage resolutions and commission system enhancements, consistently meeting all SLA and timeline requirements.
- Resolved financial issues via ticketing systems and inbound calls, negotiating payment terms on bad debt and drafting contractual payment agreements, escalating breaches to internal attorneys when appropriate.
- Supported internal and external audits, prepared and reviewed 1099s, monitored hierarchy changes and overrides, and audited bonus and incentive payouts for accuracy.
- Managed supplemental benefits programs
Home Mortgage Consultant (SAFE)
Wells Fargo Bank
Austin, TX
08.2014 - 05.2017
- Coordinated operations for 5 branches across Austin and San Antonio, balancing in-branch meetings, outbound calls, and pipeline management to cultivate high-net-worth client relationships.
- Developed training programs for tellers, personal bankers, and managers on mortgage lead generation, producing job aids and monitoring performance through spreadsheets and internal databases.
- Facilitated mortgage process communications among processors, underwriters, attorneys, realtors, and clients, promoting smooth closings and effective issue resolution.
Fraud Prevention Specialist – Apple Pay Rebate Claims
Apple Inc. (Contract)
Austin, TX
10.2015 - 03.2016
- Led a collaborative project to improve detection techniques, worked closely with system analysts, and helped reduce fraud by 50% through process and criteria improvements.
- Compiled evidence for fraud cases, created tickets, and monitored outcomes while partnering with bank fraud teams to resolve international fraud impacting order to cash payment flows.
- Tested fraud-prevention strategies for cashless transactions in data-intensive environment, identifying trends in unreleased Apple Pay technology.
- Analyzed large data sets to identify fraud patterns, prepared presentations, and provided ad hoc reporting to management and cross-functional teams.
- Adecco USA, Strategic Data Solutions
Real Estate Leads Acquisition Specialist (Promoted from Collector III)
USAA
San Antonio, TX
09.2008 - 09.2014
- Managed pipelines of 50–200+ mortgage and product leads, coordinating channels (calls, email, IM, fax) to drive lead conversion in high-volume environment.
- Ranked Top 5 KPI Sales Performer in the San Antonio and Phoenix regions for 7 out of 12 months while supporting cross-sell initiatives.
- Identified procedural inefficiencies across departments and collaborated with managers to implement process improvements in mortgage, auto lending, and annuity order to cash workflows.
- Facilitated change management processes to ensure smooth transitions.
- Tested and designed Oracle-based programs for change management, creating and closing tickets, troubleshooting system issues, and supporting technology rollouts.
Education
B.A.A.S. - Interdisciplinary Studies – Concentration in IT/Business Operations
University of North Texas
Denton, TX05.2026
A.A.A.S. - Interdisciplinary Studies
Austin Community College
Austin, TX12.2024
Supply Chain Analyst Journeyman -
United States Air Force
Lackland AFBHigh School Diploma -
John Marshall High School
San Antonio, TXSkills
- Order to cash support
- Sales Reporting
- Revenue recognition
- Data reconciliation
- Variance analysis
- Ad hoc analysis
- Process improvement
- Automation
- Cross-functional collaboration
- Excel/SQL/SAP/Anaplan
- Power BI
- Salesforce
- Data Analytics
- SOX compliance
Projects And Certifications
- Salesforce Admin Certification, Trailhead, Austin, TX, 12/01/25
- Deltek–Costpoint & Google Cloud Integration, Cloud Modernization Implementation, DoD, 07/01/23, 06/01/24
Certification
AI For Everyone- DeepLearning.AI
Affiliations
Volunteer/ Junior Achievement Program- Austin, Tx
Timeline
Sales Operations Analyst
Salence LLC
07.2022 - 07.2025
Financial Analyst II / Management Analyst (Contract)
Apple Inc.
06.2021 - 07.2021
Senior Financial Analyst – Sales Compensation
CIGNA
12.2016 - 02.2021
Fraud Prevention Specialist – Apple Pay Rebate Claims
Apple Inc. (Contract)
10.2015 - 03.2016
Home Mortgage Consultant (SAFE)
Wells Fargo Bank
08.2014 - 05.2017
Real Estate Leads Acquisition Specialist (Promoted from Collector III)
USAA
09.2008 - 09.2014
B.A.A.S. - Interdisciplinary Studies – Concentration in IT/Business Operations
University of North Texas
A.A.A.S. - Interdisciplinary Studies
Austin Community College
Supply Chain Analyst Journeyman -
United States Air Force
High School Diploma -
John Marshall High School