Rhonda Bushby
Hawarden,IA
Summary
Results-driven Store Manager with over 6 years of experience in retail operations management. Proven track record of driving sales growth, improving customer satisfaction, and optimizing store performance. Strong leadership skills with the ability to effectively manage teams and implement strategic initiatives. Expertise in inventory management, vendor relations, and training and development.
Overview
17
17
years of professional experience
Work History
Waitress/Bartender
City of Alcester
Alcester , SD
2021.01 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Stocked server areas with supplies before, during and after shifts.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional customer service, resolving customer complaints and ensuring customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Bartender
American Legion Post 58
Smithville , MO
2015.03 - 2019.08
- .
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Floral Department Manager
Cosentino Enterprises
Kansas City , MO
2006.09 - 2019.07
- Managed a department with a focus on sales growth and customer satisfaction.
- Developed and implemented employee training programs to enhance product knowledge and customer service skills.
- Monitored inventory levels and implemented effective inventory management strategies.
- Collaborated with cross-functional teams to execute promotional events and increase store traffic.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Performed periodic reviews of employee performance to ensure adherence to company policies and procedures.
- Provided guidance and support to employees when resolving customer disputes or addressing difficult situations.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Set up colorful and inspiring store displays and arrangements.
Education
GED -
Truman High School
Independence, MO04.1990
Skills
- Retail Operations Management
- Team Leadership
- Sales and Marketing
- Inventory Management
- Customer Service
- Vendor Management
- Training and Development
- Visual Merchandising
References
References available upon request.
Timeline
Waitress/Bartender
City of Alcester
2021.01 - Current
Bartender
American Legion Post 58
2015.03 - 2019.08
Floral Department Manager
Cosentino Enterprises
2006.09 - 2019.07
GED -
Truman High School
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