Rhonda Charles
Organizational Leader
Fort Worth,TX
Summary
Goal-oriented Business Manager and Educator offering diverse experience in customer service, business management and project coordination. Quickly cultivates relationships with both staff, students, and business audiences to strengthen program success. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
30
30
years of professional experience
11
11
years of post-secondary education
Work History
Business Services Manager
Southwest Airlines
Dallas, TX
08.2018 - 02.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Hired, trained, developed, and directed staff of 10-25 Specialists and Mentored junior team members, strengthening their skills and contributing to employee development efforts.
- Reduced overhead costs through effective budget management and resource allocation including training, supervising, and motivating team members to achieve record-level production.
- Led change management initiatives to support organizational growth while minimizing disruption to daily operations.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Supported business management projects by monitoring staff and vendors, assessing and adjusting resources to sync with strategic plan, and tracking risks, issues and action items.
Owner, Luxury Event Planner
Precisely As Planned, LLC
Fort Worth, TX
04.1994 - 12.2021
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Expanded product offerings by researching market trends and identifying potential growth opportunities resulting in 300% growth from 2013 to 2018.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
Ph.D. - Organizational Leadership
Regent University
Virginia Beach, VA 08.2020 - Current
MBA - Aviation Administration
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL 08.2018 - 04.2020
Bachelor of Arts - Mathematics
The University of Texas At Arlington
Arlington, TX 08.1988 - 12.1993
Skills
Human Resources Management
Operations Management
Sales management
Business Planning
Financial Oversight
Analytical Thinking
Timeline
Ph.D. - Organizational Leadership
Regent University
08.2020 - Current
Business Services Manager
Southwest Airlines
08.2018 - 02.2024
MBA - Aviation Administration
Embry-Riddle Aeronautical University - Daytona Beach
08.2018 - 04.2020
Owner, Luxury Event Planner
Precisely As Planned, LLC
04.1994 - 12.2021
Bachelor of Arts - Mathematics
The University of Texas At Arlington
08.1988 - 12.1993