Rosemary Meacham
Nanjemoy,MD
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination with 13 years of experience. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
Work History
Services Business Manager
Army & Air Force Exchange Service, AAFES
2011.08 - 2024.01
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution on a daily basis.
- Negotiated over 100 contracts with suppliers and vendors, securing favorable terms for the Exchange while maintaining strong relationships.
- Drafted reports and documents to improve correspondence management, schedule coordination and on a da recordkeeping.
- Assisted with hiring process and training of new employees.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2001
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Customer Relationship Management
- Retail Operations Management
- Human Resources Management
- Recruiting and Hiring
- Coaching and Mentoring
Accomplishments
- Awarded Financial Contribution for being an outstanding asset to the EXCHANGE.
- Awarded EXCHANGE ELITE Financial Contribution Award for achieved increased sales by 34% or $273,962 in one year.
- Awarded Financial Contribution award for achieved increase of income by 7% or $121,487.
- Certificate of Completion Services Business Manager Program
- ServSafe Food Protection Manager Certification
- Supervised team of 150 staff members and contract partners when I was assigned temporary General Manager for three months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved employee related issues which led to proper mentorship and employee retainment.
Languages
Spanish
Native or Bilingual
Timeline
Services Business Manager
Army & Air Force Exchange Service, AAFES
2011.08 - 2024.01
High School Diploma -
Elizabeth High School
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