RHONDA COLSON
Murrieta,CA
Summary
Visionary leader with a proven track record at RC Consulting Services, adept in Project Management and fostering client relationships. Spearheaded key initiatives, driving substantial business growth and operational efficiency. Renowned for innovative strategies and effective communication, I excel in leadership and people development, ensuring peak performance and client satisfaction. Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CEO
RC Consulting Services
San Diego, CA
01.2016 - Current
- Provide consulting in the following areas: Project Management, Business Development and Marketing, Clinical process workflows for acute and post-acute settings, Operations Management, IT System Configuration and Reporting, Process Improvement, Information Technology, Skilled Nursing Facilities, Assisted Living Facilities and Home Infusion Pharmacies
- Developed key operational initiatives to drive and maintain substantial business growth
- Streamlined business processes, resulting in increased operational efficiency across all departments
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance
Manager of Professional Services/Project Manager, PMO
Careport Health
Kansas City, KS
08.2021 - 09.2024
- Ensure consultants complete projects in a timely manner
- Oversee and motivate team of consultants
- Implement initiatives and processes to improve all aspects of professional services delivery
- Facilitate resolution of escalated cases, bringing in necessary resources from other departments if necessary
- Ensure professional services teammates maintain SLOs and deliver quality support
- Responsible for recruitment, selection, hiring, and performance management of 12 direct reports
- Maintain client satisfaction with services provided by consultants
- Streamlined project delivery for improved efficiency through careful planning and resource allocation
- Oversaw product and project implementation services
- Enhanced client satisfaction by effectively managing and resolving service issues
- Established processes to ensure efficient workflow throughout the organization.
Administrator
Hillcrest Heights Healthcare Center
San Diego, CA
12.2019 - 07.2020
- Responsible for day-to-day operations of 96 bed skilled nursing facility
- Staff oversight and development for 150+ staff members
- Knowledge of and compliance with State and Federal Regulations
- Management of expenses and overall financial health of the building
- Census Development and Growth
- Maintained personnel records and updated internal databases to support document management
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
- Maintained accurate documentation of company policies and procedures for easy reference by all employees
Assistant Administrator/AIT
Ensign Services Inc.
San Diego, CA
11.2017 - 12.2019
- Secured and maintained strategic relationships with referral sources
- Ensure good customer service was provided to residents and families
- Designed and implemented collateral and marketing materials, including social media
- Assisted with day-to-day operations and process improvement
- Worked closely with the San Diego PACE program and Community Health Group (CHG) to improve outcomes for patients
- Calculated hours and submitted payroll to achieve timely distribution of funds for 150 people
Director of Business Development
Windsor Gardens of San Diego
San Diego, CA
09.2016 - 09.2017
- Responsible for census growth and business development
- Build and maintain strategic relationships with referral sources and community partners
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company
Director of Business Development
Community Care Center
La Mesa, CA
02.2016 - 09.2016
- Responsible for census growth and business development
- Build and maintain strategic relationships with referral sources and community partners
- Increased client base by developing and implementing effective business development strategies
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Enhanced company's market presence through targeted networking events and relationship building
Chief Operating Officer
Advanced Home Health & Hospice
San Diego, CA
05.2015 - 01.2016
- Planned and directed all aspects of an organization's operational policies, objectives, initiatives
- Responsible for the attainment of short- and long-term financial and operational goals
- Directed the development of the organization to ensure future growth
- Responsible for preparation and evaluation of agency by the Joint Commission
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders
Operations Manager
Bioscrip Home Infusion Services
San Diego, CA
01.2014 - 05.2015
- Planned, managed and coordinated all branch operational activities of home infusion pharmacy as well as nursing services
- Supervision of personnel in all departments including annual reviews, performance and mentoring
- Analyzed revenue, profit, and inventory budgets to monitor branch performance
- Oversaw staff allocation, inventory control, and other expenses according to performance standards and business needs
- Scheduled and managed all nursing visits
- Supervised operations staff and kept employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Analyzed and reported on key performance metrics to senior management
Project Manager
Scripps Health
San Diego, CA
08.2006 - 11.2013
- Overall Project Management direction and support for 5 hospital system
- Involved in day-to-day operations of Case Management, Social Work and Patient Financial Services
- Provided training to Case Managers, Discharge Planners and Social Workers on computer systems and workflow processes
- Provided technical consulting to hospital staff and management
- Designed workflows, operational assessments and completed time studies
- Completed a 9-month performance improvement course
Education
Master of Science - Social Work
The University of Kansas
Lawrence, KS05.1999
Bachelor of Science - Psychology
MacMurray College
Jacksonville05.1996
Skills
- Project Management
- Expert with Careport Care Management, Referral Management, Guide, Connect and Insight Solutions
- SaS
- Case Management
- Social Services
- Customer Service
- Training
- Client Relationship Building
- Leadership
- People Development
- Client Engagement
- Employee Motivation
- Performance
- Innovative
- Visionary
- Approachable
- Effective Communicator
- Public Speaker
Certification
- Six Sigma Green Belt Certified, Management and Strategy Institute, 04/17
- RCFE Administrator
Timeline
Manager of Professional Services/Project Manager, PMO
Careport Health
08.2021 - 09.2024
Administrator
Hillcrest Heights Healthcare Center
12.2019 - 07.2020
Assistant Administrator/AIT
Ensign Services Inc.
11.2017 - 12.2019
Director of Business Development
Windsor Gardens of San Diego
09.2016 - 09.2017
Director of Business Development
Community Care Center
02.2016 - 09.2016
CEO
RC Consulting Services
01.2016 - Current
Chief Operating Officer
Advanced Home Health & Hospice
05.2015 - 01.2016
Operations Manager
Bioscrip Home Infusion Services
01.2014 - 05.2015
Project Manager
Scripps Health
08.2006 - 11.2013
Master of Science - Social Work
The University of Kansas
Bachelor of Science - Psychology
MacMurray College
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