Rhonda Cramer
Brighton
Summary
Compassionate and dedicated CNA with experience at Personal Assistance Services of Colorado, skilled in patient care and vital signs monitoring. Successfully developed personalized care plans, enhancing client independence and satisfaction. Known for exceptional time management and empathetic communication, ensuring optimal outcomes and a supportive environment for clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA
Personal Assistance Services of Colorado
Lakewood, CO
04.2009 - Current
- Provided compassionate care to clients, ensuring comfort and well-being during daily activities.
- Assisted with mobility and personal hygiene, enhancing client independence and dignity.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals.
- Developed personalized care plans in collaboration with multidisciplinary teams for optimal client outcomes.
- Implemented efficiency improvements in daily routines, streamlining workflows for better service delivery.
- Advocated for clients' needs, ensuring access to necessary resources and support services.
- Maintained accurate documentation of care activities, adhering to compliance standards and regulations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Kohl's
Brighton, CO
10.2025 - 01.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately while ensuring a positive shopping experience for customers.
- Developed knowledge of product offerings to provide tailored recommendations to customers.
- Maintained merchandise displays and inventory organization to support store operations efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
School Bus Driver
Brighton 27J
Brighton, CO
08.2015 - 12.2024
- Ensured student safety during transportation by adhering to all traffic regulations and school policies.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Managed daily route planning for efficient time management and punctuality.
- Communicated effectively with students, parents, and school staff to address concerns and ensure smooth operations.
- Trained new drivers on safety protocols and best practices for student interaction.
- Monitored student behavior on the bus to maintain a safe and respectful environment.
- Responded promptly to emergencies, implementing established safety procedures as needed.
- Collaborated with school administration to improve transportation services based on feedback and observations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Education
CNA - CNA
Community Health Institute
Denver, CO04-2009
High School Diploma -
Thornton High School
Thornton, CO01-1986
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Kohl's
10.2025 - 01.2026
School Bus Driver
Brighton 27J
08.2015 - 12.2024
CNA
Personal Assistance Services of Colorado
04.2009 - Current
CNA - CNA
Community Health Institute
High School Diploma -
Thornton High School