Rhonda Crump Hughes
Fort Wayne,IN
Summary
Experienced Medical Claims Analyst, Customer Service Representative, professional offering versatile office management skills and proficiency in Microsoft Office programs, both verbal and written communications skills, and strong ability in multi-tasking duties.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
Work History
Quality Safety Supervisor
Jack Cooper Transport Co
Fort Wayne, Indiana
03.2022 - 02.2025
- Enhanced processes through comprehensive support.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
- Executed detailed assessments to identify potential workplace hazards.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Reviewed records and staff position requirements to schedule employees for appropriate OSHA training.
- Participated in business safety committee meetings and health and safety audits.
- Analyzed data from incident investigations in order to identify trends or patterns which could lead to prevention of future accidents.
- Educated workers on the importance of wearing appropriate Personal Protective Equipment.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Investigated accidents in the workplace and reported findings to management.
Anthem Customer Service Rep- Remote
Aerotek
Fort Wayne
07.2021 - 11.2021
- My responsibilities is to take incoming phone calls from members who have questions about their health insurance benefits, the way their claims are processed and also talk to providers on behalf of the members
Dispatcher
Havel
Fort Wayne
09.2020 - 05.2021
- Company Overview: Havel is a heating, AC, electrical and plumbing company
- My job responsibilities was dispatching
- I took phone calls from companies needing various services and would dispatch techs with the specific qualifications to fix the problem
- In between I would review invoices and approve for payments
- I would also review the hours worked by the techs to bill the customer
- Havel is a heating, AC, electrical and plumbing company
Administrative
Jack Cooper Transport
Fort Wayne, IN
06.2015 - 01.2020
- My job responsibilities was Service Shop Administrative Assistant
- I would write up work orders for the mechanics when the drivers would turn in their semi car haulers for problems or for routine maintenance
- I was responsible for payroll for the mechanics and also responsible for payment to the drivers on road break downs
- I also took road break down calls from the drivers and vendor phone calls from companies who supplied parts
- I was also responsible for keeping the car haulers registered with the state to make the car haulers road legal
Jack Cooper Transport-Assignments
Staff Mark
Fort Wayne, IN
03.2014 - 06.2015
- My responsibilities was the assignment at Jack Cooper Transport
- All duties are listed in the responsibilities for Jack Cooper Transport
Receiving Clerk
South Star
Keller, TX
01.2013 - 02.2013
- My responsibilities was shipping and receiving at Kroger warehouse
Legal Aid Correspondent
Texas Writ Writers
, TX
10.2012 - 01.2013
- My responsibilities was answering phones and other clerical duties for a law office
Customer Service Representative
Professional Medical Services
Fort Worth, TX
01.2006 - 09.2009
- My responsibilities was working as a Third Party Administrator for hospitals and doctors on follow up after the insurance companies were billed
Underwriter
Uici/Mega Life
Fort Worth, TX
10.2002 - 06.2003
- My responsibilities at UICI was as an Underwriter at an individual Medical health insurance company
- I did underwriting to approve or deny a policy application according to state and federal guidelines
Lead Claims Analyst
Webtpa
Irving, TX
10.1999 - 02.2002
- My responsibilities at Webtpa was as a Claims Analyst
- I processed group health claims
Education
Tarrant County College
Hurst, TXHigh School -
Richland Hills High School
North Richland Hills, TXSkills
- Complaint resolution
- Strong teamwork
- Team collaboration
- Document control
- 10-key
- Adaptive team player
- Customer relations
- Filing
- Microsoft outlook
- Typing proficiency
- Positive and professional
- De-escalation techniques
- Staff training
- Call escalation
- Data entry
- Microsoft PowerPoint
- Complaint handling
- Decision-making
- High-energy attitude
- Tactful and diplomatic
- Quality assurance controls
Timeline
Quality Safety Supervisor
Jack Cooper Transport Co
03.2022 - 02.2025
Anthem Customer Service Rep- Remote
Aerotek
07.2021 - 11.2021
Dispatcher
Havel
09.2020 - 05.2021
Administrative
Jack Cooper Transport
06.2015 - 01.2020
Jack Cooper Transport-Assignments
Staff Mark
03.2014 - 06.2015
Receiving Clerk
South Star
01.2013 - 02.2013
Legal Aid Correspondent
Texas Writ Writers
10.2012 - 01.2013
Customer Service Representative
Professional Medical Services
01.2006 - 09.2009
Underwriter
Uici/Mega Life
10.2002 - 06.2003
Lead Claims Analyst
Webtpa
10.1999 - 02.2002
Tarrant County College
High School -
Richland Hills High School