Rhonda Elliott

Insightful Information Technology Director with 12 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

• Assures compliance with regulatory CMS and TJC for changes in regulations that have the capacity to impact the organization's level of compliance.
• Responsible for day-to-day operations and management to include staffing, scheduling, performance appraisals, orientation, training, and education.
• Maintain fiscal responsibility for departmental budget.
• Demonstrate knowledge of and supports hospital mission, vision and value statements, standards, policies and procedures, confidentiality standards, customer service standards, HIPPA and code of ethical behavior.
• Achieved Leapfrog grade of A for 2023.
• Perform statistical data analysis and interpret data results to distinguish patterns and recognize trends.
• Assist in the planning, development, testing and delivery of performance initiatives to achieve attestation goals for promoting interoperability.
• Gather and document functional and technical requirements and translates requirements into reporting solutions.
• Participate in disaster recovery initiatives.
• Provide 24/7 support for hospital.
• Develop and track multi-year project plans.
• Responsible for mentoring other leaders.
• Participates in the hospitals strategic and operational governance process as a member of the management team.
• Connects strategic initiatives to Key Performance Indicators.
• Utilizes data analysis, concepts of change management and process improvement to assist leaders, clinicians and staff to enhance operational efficiency, quality outcomes, safety and service excellence.
• Utilizes change management strategies to modify behaviors and culture.
• Provide expertise and consultation to leaders and clinicians to improve clinical outcomes, safety, and service excellence.
• Lead in implementing large clinical process change initiatives across the clinical setting in ambulatory, outpatient and inpatient departments.
• Responsible for performing advanced application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of system.
• Provide application support, troubleshooting, support training needs.
• Serves as a primary resource and liaison regarding clinical workflows and technology between solution workgroups and vendors.
• Facilitates and leads process change activities across clinical disciplines integrating strong quality improvement principles into the process transformation.
• Effectively works as part of a multidisciplinary healthcare team to identify solutions to improve efficiency and the delivery of safe patient care.
• Create benchmarks for key performance indicators.
• Ensure that all healthcare regulations and safety standards are met, including CMS, The Joint Commission, and others as applicable.
• Evaluates the impact of information technology on clinical processes and identifies areas to promote use of technology in creating efficiencies for clinicians.
• Works with senior clinical leadership in deploying standardized evidence-based best practices in medicine and clinical content and ensures adoption of best practices.
• Serves in leadership role for privacy compliance.
• Directs development and execution of a facility wide disaster recovery plan.
• Keeps abreast HIE trends statewide and nationally, as well as security requirements, HL7 and Meaningful Use.
• Develops IT business plans, staffing, budgeting and process decisions that supports company objectives.
• Analyzes problems, determines causes and initiates corrective action.
• Confer with clinical personnel to determine information needs and implement process changes within the EHR.
• Proposes and creates innovative dashboards and reports for the measurement of processes and outcomes.
• Utilizes advanced analytical and statistical ability to evaluate data and make recommendations regarding process and outcome improvement.
• Responsible for coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
• Trains and mentors team members.
• Ensures that the access control, disaster recovery, and business continuity needs of the organization are properly addressed.
• Perform annual HIPPA security risk assessments.
• Perform annual SAFER guides risk assessments.
• Performs quarterly SOX user audits.
• Analyzes monthly phishing reports to identify trends that may indicate a future risk.
• Offers assistance to employees on how to properly use all systems including writing training materials and conducting training classes.
• Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• Acts as an organizational patient safety champion, and supports patient safety concepts, methods and high reliability principles.
• Conducts quarterly audits of claims for accuracy and quality.
• Oversees operating system software installation, patching, upgrading and maintenance.
• Oversees day-to-day operations of facility data centers.
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• American College of Healthcare Executives (ACHE)
• American Society of Clinical Pathology (ASCP)