Rhonda Ferguson
Philadelphia,PA
Summary
Dedicated to providing excellent customer service and maintaining store standards. Skilled in interpersonal communication and multitasking. Committed to delivering exceptional customer experiences in fast-paced retail environments and handling sales transactions, managing inventory, and maintaining store displays.
Overview
11
11
years of professional experience
Work History
Book Store Sales Clerk
Thomas Jefferson University East Falls Campus
Philadelphia, Pennsylvania
09.2024 - Current
- Greeted customers and responded to inquiries in a professional manner.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Performed price checks for items requested by customers when needed.
- Put new merchandise on shelves and racks in attractive arrangements.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Assisted customers over the phone with orders, product information, tracking numbers.
Call Center Representative
Philadelphia Fight
Philadelphia, Pennsylvania
04.2020 - 07.2023
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Outreach Specialist
Drexel College of Medicine
Philadelphia, Pennsylvania
01.2017 - 04.2020
- Offered personalized support to individuals needing case management, transportation services, and helped to connect each with available, relevant team members.
- Recorded, transcribed, and maintained confidential client information in the applicant tracking system and database.
- Maintained positive relationships with patients, staff, and consumers, and regularly reached out to help individuals.
Patient Care Associate I & II
Drexel College of Medicine
Philadelphia, Pennsylvania
04.2014 - 01.2017
- Scheduled and confirmed patient appointments are held daily.
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to specific personnel.
- Answered questions and addressed, resolved, or escalated issues to management and personnel to satisfy customers.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Corresponded with clients through telephone and postal mail.
Education
High School Diploma -
Strawberry Mansion High School
3133 Ridge Ave Philadelphia, PA 1913206-1984
Skills
- Interpersonal communication skills
- Customer service skills
- Attention to detail
- Ability to work a flexible schedule
- Multi-tasking and organizational skills
References
References available upon request.
Timeline
Book Store Sales Clerk
Thomas Jefferson University East Falls Campus
09.2024 - Current
Call Center Representative
Philadelphia Fight
04.2020 - 07.2023
Outreach Specialist
Drexel College of Medicine
01.2017 - 04.2020
Patient Care Associate I & II
Drexel College of Medicine
04.2014 - 01.2017
High School Diploma -
Strawberry Mansion High School
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