Summary
Overview
Work History
Education
Skills
Honors and Awards
Community Events
License
Work Preference
Timeline
Rhonda Fisette

Rhonda Fisette

Spokane,WA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

35
35
years of professional experience

Work History

Lead Registered Nurse

North Central Care Center
08.2024 - Current
  • Improved patient outcomes by implementing evidence-based nursing practices and protocols.
  • Raised morale among nursing staff through effective communication, teamwork, and recognition of individual achievements.
  • Served as a liaison between physicians and patients, ensuring clear communication and understanding of treatment plans.
  • Mentored new nurse graduates, providing guidance and support during their transition into professional practice.

Health and Wellness Director

Brookdale Park Place Retirement Community
03.2024 - 07.2024
  • Implemented and directed clinical services and operations to deliver competent, quality care.
  • Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
  • Evaluated staff performance and prepared accurate reports detailing.
  • Implemented changes needed to correct deficiencies found during government inspections.

Director of Nursing

Life Care Center of America - Alderwood SNF
03.2023 - 03.2024
  • Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Conducted performance evaluations for all nursing staff members.
  • Analyzed trends in patient care activities.
  • Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.

Clinical Manager

Centerwell Home Health
05.2021 - 04.2023
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.

COVID Infection Control & Staff Development

Life Care of America- Alderwood SNF
03.2021 - 09.2021
  • COVID-19 education, infection control practices and administration of the COVID Vaccine
  • Management duties included night shift education and management of infection control.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Supported nursing team. Medication management and treatment for residents.!
  • Ensured that employees followed established safety protocols at all times.
  • Assisted in the onboarding process for new hires, preparing necessary documents and resources.

Administrative Director of Nursing

Touchmark Home Health and Home Care
09.2016 - 03.2021
  • Responsible for the management and oversight of Home Health and Home Care patients
  • Collaborated with and prioritized patient needs within Touchmark Community
  • Provided educational seminars to promote home health resources, to improve senior care experience.
  • Analyzed existing business processes and identified areas for improvement.
  • Developed training materials and programs related to administrative functions and procedures.

Manager of Clinical Practice, OASIS and QA

Centerwell Home Health
05.2007 - 09.2018
  • Staff Development, onboarding new hires, supervisory visits on site
  • QA, QAPI, CMS, STAR
  • Facilitated Fall and Acute Care Hospitalization Committee
  • Direct Case Conference Meetings for CMS outcomes and PDGM guidelines
  • Provides care management services to patients who require interventions post-acute hospitalization such as home health services, hospice services or long-term care placement.
  • Developed policies and procedures for nursing staff to ensure compliance with regulatory standards.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Associate of Arts - Nursing

Spokane Community College
06.1990

Skills

  • Clinical Leadership
  • Interdisciplinary Collaboration
  • Interpersonal Communication
  • Delegation and Motivation
  • Team building
  • Teamwork and Collaboration
  • Quality Improvement
  • Staff Development
  • Clinical Supervision
  • Clinical Documentation

Honors and Awards

Centerwell Home Health

  • 2023 Touchstone Gold Coin Award for outstanding performance and lasting contribution.

Community Events

  • Meals on Wheels
  • Blessing Under the Bridge
  • Alcohol Addiction Awareness

License

Washington RN License, American Heart Association CPR, Associate of Arts - Nursing, Spokane Community College, 09/1986, 06/1990

Work Preference

Desired Job Title

Clinical ManagerRN Clinical Manager

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany Culture401k matchPaid sick leavePaid time off

Timeline

Lead Registered Nurse - North Central Care Center
08.2024 - Current
Health and Wellness Director - Brookdale Park Place Retirement Community
03.2024 - 07.2024
Director of Nursing - Life Care Center of America - Alderwood SNF
03.2023 - 03.2024
Clinical Manager - Centerwell Home Health
05.2021 - 04.2023
COVID Infection Control & Staff Development - Life Care of America- Alderwood SNF
03.2021 - 09.2021
Administrative Director of Nursing - Touchmark Home Health and Home Care
09.2016 - 03.2021
Manager of Clinical Practice, OASIS and QA - Centerwell Home Health
05.2007 - 09.2018
Spokane Community College - Associate of Arts, Nursing

Similar Profiles

CREATE PROFILE
Rhonda Fisette