Rhonda Fisette
Spokane,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
35
35
years of professional experience
Work History
Lead Registered Nurse
North Central Care Center
08.2024 - Current
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Streamlined workflow processes to increase efficiency and reduce staff burnout.
- Provided leadership during emergency situations, guiding staff in prioritizing patient needs and delivering rapid response interventions.
- Contributed to the development of targeted educational materials for both patients'' families.
Health and Wellness Director
Brookdale Park Place Retirement Community
03.2024 - 07.2024
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Evaluated staff performance and prepared accurate reports detailing.
- Implemented changes needed to correct deficiencies found during government inspections.
Director of Nursing
Life Care Center of America - Alderwood SNF
03.2023 - 03.2024
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Conducted performance evaluations for all nursing staff members.
- Analyzed trends in patient care activities.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
Manager of Clinical Practice, OASIS and QA
Centerwell Home Health
05.2007 - 03.2023
- Staff Development, onboarding new hires, supervisory visits on site
- QA, QAPI, CMS, STAR
- Facilitated Fall and Acute Care Hospitalization Committee
- Direct Case Conference Meetings for CMS outcomes and PDGM guidelines
- Provides care management services to patients who require interventions post-acute hospitalization such as home health services, hospice services or long-term care placement.
- Developed policies and procedures for nursing staff to ensure compliance with regulatory standards.
COVID Infection Control & Staff Development
Life Care of America- Alderwood SNF
03.2021 - 09.2021
- COVID-19 education, infection control practices and administration of the COVID Vaccine
- Management duties included night shift education and management of infection control.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Supported nursing team. Medication management and treatment for residents.!
- Ensured that employees followed established safety protocols at all times.
- Assisted in the onboarding process for new hires, preparing necessary documents and resources.
Administrative Director of Nursing
Touchmark Home Health and Home Care
09.2016 - 03.2021
- Responsible for the management and oversight of Home Health and Home Care patients
- Collaborated with and prioritized patient needs within Touchmark Community
- Provided educational seminars to promote home health resources, to improve senior care experience.
- Analyzed existing business processes and identified areas for improvement.
- Developed training materials and programs related to administrative functions and procedures.
Education
Associate of Arts - Nursing
Spokane Community College
06.1990
Skills
- Clinical Leadership
- Interdisciplinary Collaboration
- Interpersonal Communication
- Delegation and Motivation
- Team building
- Teamwork and Collaboration
- Quality Improvement
- Staff Development
- Clinical Supervision
- Clinical Documentation
Community Events
- Meals on Wheels
- Blessing Under the Bridge
- Alcohol Addiction Awareness
License
Washington RN License, American Heart Association CPR, Associate of Arts - Nursing, Spokane Community College, 09/1986, 06/1990
Skills
- Healthcare regulations
- Nursing consultation
- Teamwork and collaboration
- Strong clinical judgment
Honors and Awards
Centerwell Home Health
- 2023 Touchstone Gold Coin Award for outstanding performance and lasting contribution.
Timeline
Lead Registered Nurse
North Central Care Center
08.2024 - Current
Health and Wellness Director
Brookdale Park Place Retirement Community
03.2024 - 07.2024
Director of Nursing
Life Care Center of America - Alderwood SNF
03.2023 - 03.2024
COVID Infection Control & Staff Development
Life Care of America- Alderwood SNF
03.2021 - 09.2021
Administrative Director of Nursing
Touchmark Home Health and Home Care
09.2016 - 03.2021
Manager of Clinical Practice, OASIS and QA
Centerwell Home Health
05.2007 - 03.2023
Associate of Arts - Nursing
Spokane Community College
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