Rhonda Flagler
Jacksonville,FL
Summary
Organized Team Lead offering over 23 years of healthcare experience. Build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.
Overview
24
24
years of professional experience
Work History
Team Lead/Revenue Cycle Specialist
Baptist Health System
Jacksonville, FL
2019.01 - Current
- Coach team members in techniques necessary to complete job tasks.
- Train new team members by relaying information on company procedures.
- Work different stations to provide optimal coverage and meet production goals.
- Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Take on additional job duties during unexpected backlog, resulting in meeting project target date.
- Audit team performance.
- Ensure that service levels are at 90% or better.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
Referral Coordinator
Baptist Health System
Jacksonville, FL
2014.10 - 2019.01
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Reached out to insurance carriers to obtain prior authorization for testing.
- Input all patient data regarding authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Trained new staff on referral and intake process.
Patient Access Representative
Baptist Health System
Jacksonville, FL
2004.10 - 2014.10
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medical Registrar
Baptist Health System
Jacksonville, FL
1998.07 - 2004.10
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors for clients to streamline patient flow.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL06.1990
Skills
- Customer Service and Patient Satisfaction
- EMR System: Cerner
- Referrals and Authorization Procedures
- Employee Evaluation
- Production Monitoring
- Staff education and training
- Attention to Detail
- Inbound and Outbound Calling
- Knowledgeable of CPT and ICD-10 Codes
- SMS System-Wilma
- Audits
- Leadership Techniques
Timeline
Team Lead/Revenue Cycle Specialist
Baptist Health System
2019.01 - Current
Referral Coordinator
Baptist Health System
2014.10 - 2019.01
Patient Access Representative
Baptist Health System
2004.10 - 2014.10
Medical Registrar
Baptist Health System
1998.07 - 2004.10
High School Diploma -
Fernandina Beach High School