Rhonda Ford

My position as a Individual Provider allows me to customize care for each client. As usual duties include meal preparation, housekeeping, laundry, hygiene, bathing, med management, client transfers, transportation, shopping.

The joy comes from getting to know the things that the client enjoys doing, The companionship they crave and keeping them healthy and as independent for as long as possible.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Evaluated and promptly resolved lodging facility operational issues.
• Created and managed accurate occupancy forecasts and budgets.

• Presented professional image consistent with company's brand values.
• Informed customers of promotions to increase sales productivity and volume.
• Quoted prices, credit terms and other bid specifications.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met existing customers to review current services and expand sales opportunities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads
• Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person

• Conducted regular market analysis to identify new opportunities for territory sales growth.
• Prepared sales presentations for clients showing success and credibility of products.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.