Rhonda Frank
Muskegon
Summary
Dynamic RN Clinical Manager at Fresenius Kidney Dialysis, recognized for enhancing patient satisfaction through empathetic communication and effective clinical decision-making. Expert in IV therapy management and chronic illness care, successfully implemented individualized care plans that improved health outcomes and fostered a culture of safety within the clinic.
Overview
15
15
years of professional experience
Work History
RN Clinical Manager
Fresenius Kidney Dialysis
06.2010 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
Education
High School Diploma -
Muskegon High School
Muskegon, MI05-1981
Associate of Science - Nursing
Muskegon Community College
Muskegon, Mi04-2003
Skills
- Fundamental life support
- Clinical decision-making
- Empathetic communication
- Comprehensive discharge process management
- Continuous improvement strategies
- IV therapy management
- Patient care management
- Thorough patient assessments
- Collaborative team management
- Clinical evaluation skills
- Supervisory skills in nursing
- Infection prevention
- Registered nurse license
- Chronic illness management
- Immunization administration
Timeline
RN Clinical Manager
Fresenius Kidney Dialysis
06.2010 - Current
High School Diploma -
Muskegon High School
Associate of Science - Nursing
Muskegon Community College
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