Rhonda Franklin
York,PA
Summary
Meticulous and hospitable Public Area Attendant with many years of experience keeping public areas spotlessly clean, healthy and safe for guests. Energetic, fast and thorough host with passion for spotting needs and helping people. Committed to keeping public areas so clean and inviting that guests remember, return, and refer others.
Reliable Restroom Attendant with significant experience in maintaining cleanliness and sanitation standards in high-volume settings. Skills include strong knowledge of cleaning procedures, waste disposal protocols, and stock management. Known for maintaining hygiene compliance and providing exceptional customer service. Past roles have led to improved overall cleanliness and satisfaction scores.
Overview
17
17
years of professional experience
1987
1987
years of post-secondary education
Work History
Restroom Attendant
Crispus Attucks Senior Program
York, Pa
09.2021 - Current
- Maintained cleanliness and sanitation of restrooms for senior program participants.
- Stocked supplies and ensured availability of essentials for user convenience.
- Assisted seniors with restroom accessibility and safety needs.
- Educated users on proper restroom etiquette and hygiene practices.
- Implemented efficient cleaning procedures to maintain hygiene compliance.
- Interacted warmly, courteously and professionally with guests, patrons, and associates, and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Cashier
Taco Bell Restaurant
York, Pennsylvania
02.2019 - 04.2021
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the cashier area.
- Assisted customers with menu selections and special requests.
- Provided exceptional customer service to enhance guest experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Janitor
York Expo and Agriculture
York, Pa
10.2008 - 02.2013
- Maintained cleanliness throughout event facilities and public areas.
- Operated cleaning equipment to ensure thorough sanitation of surfaces.
- Disposed of waste and recyclables according to local guidelines.
- Assisted in setup and breakdown of event spaces for various activities.
- Monitored supply inventory and reported needs for cleaning materials.
- Followed safety protocols to prevent accidents while performing duties.
- Collaborated with staff to address immediate cleaning needs during events.
- Sweep, mop and vacuum floors of all areas.
- Conducted regular inspections to uphold cleanliness standards at the venue.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
Education
Certificate - Computer Literacy
Truth Tabernacle Ministries
02.2019 - 10.2020
Certificate - Office Associate
Consolidated School of Business
York , Pa 10.1991 - 07.1992
Certificate - Retail Sales
Community Progress Council
09.1984 - 06.1985
William Penn Senior High
York, PaSkills
- Restroom sanitation
- Supply restocking
- Accessibility assistance
- Cleaning procedures
Timeline
Restroom Attendant
Crispus Attucks Senior Program
09.2021 - Current
Cashier
Taco Bell Restaurant
02.2019 - 04.2021
Certificate - Computer Literacy
Truth Tabernacle Ministries
02.2019 - 10.2020
Janitor
York Expo and Agriculture
10.2008 - 02.2013
Certificate - Office Associate
Consolidated School of Business
10.1991 - 07.1992
Certificate - Retail Sales
Community Progress Council
09.1984 - 06.1985
William Penn Senior High