Rhonda Friesen
Ladera Ranch,CA
Summary
Detail oriented Esthetician and Para educator who uses strong customer service skills and great patience and empathy to help others. Experienced with creating a positive and nurturing environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substitute Paraeducator, Special Education
Strategic Kids
Las Flores
12.2023 - Current
- Performed clerical duties such as filing paperwork or entering data into computer systems when necessary.
- Employed various teaching techniques such as visual aids, hands-on activities, and role-playing exercises to engage learners.
- Monitored student behavior and maintained appropriate order in the classroom environment.
- Supervised children on field trips making their safety my number one priority.
Esthetician
Hyatt Regency Huntington Beach
07.2022 - Current
- Perform Hydrafacials, organic and Biologique custom facials
- Foster a warm, friendly, and energetic attitude to guests and teammates
- Flexibly work evenings, holidays and weekends to maintain proper spa coverage
- Collaborate with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments
- Assist management in inventory control, regularly monitoring stock levels and placing orders as needed
- Enhance spa revenue through upselling additional services and retail products during consultations
- Provide exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
Esthetician (on call)
Surf and Sand Resort
06.2021 - 10.2022
- Performed 50 and 80 minute European facials using all Eminence and Cosmedix product
- Waxing
- Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction
- Developed customized facial treatments for individual clients to address specific skin care needs
- Recommended retail products for at-home use
Sales Manager/Esthetician
Seventh Sense Botanical Therapy
09.2020 - 09.2021
- Increased sales revenue by developing and implementing effective sales strategies
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue (during covid)
- Established and cultivated solid business relationships with new or existing customers
Esthetician / Sales Representative
PCA Skincare Representative
04.2018 - 03.2020
- Specialized in sales of all PCA products
- Performed chemical peels, enzyme treatments, facials and waxing
Esthetician / Makeup Specialist/ Sales Representative
Bluemercury
06.2017 - 08.2018
- Services provided include: microdermabrasion, 02 treatments, chemical peels, waxing, the signature fusion facial, hydrating facial, and brightening facial
- Performed makeup services
- Increased team sales in retail product lines
- Experience and Expertise with the following product lines: La Mer, Skinceuticals, Dermalogica, Dauphin,, Chantecaille, Juice Beauty, PCA Skin, Murad
- Fostered a friendly and warm attitude focusing on an exceptional customer experience
Esthetician / Sales Representative
Massage Envy
06.2016 - 06.2017
- Performed specialized facials, PCA skin peels, microdermabrasion, infusion treatments, men's facials, back facials, hand treatments and eye treatments
- Promoted retail sales in skin care products and monthly follow-up services to increase sales revenue
- Analyzed skin condition and made appropriate product recommendations
Esthetician
Traveling
05.2001 - 06.2016
- Traveling alongside the New Jersey Devils and San Jose Sharks, skincare and consultant services for a variety of clientele from across the globe were implemented
- Enjoyed working with high-profile clients
- Developed networking and rapport building skills, offering quality solutions and care
- Built clientele by referrals from satisfied customers
- Responsible for all aspects of business building including bookkeeping, marketing, inventory and client database management
Education
Bachelor Of Science In Hospitality Management - Hospitality Management
San Jose State University
05.1998
Skills
- Customer Service
- Sales Expertise
- Communication and Active Listening
- Detail Oriented
- Creative Thinking
- Flexible
- Multitasking and Organization
- Relationship Building and Management
- Product Knowledge
- Upselling
- Sanitation
- Retail Sales
- Hair Removal
- Makeup Application
- Facials
- Industry Trends Research
- Chemical Peels
- Manual Lymphatic Drainage
- Microdermabrasion
- Hydrafacial
- Client Consultation
- Advanced Facial Techniques
- Dermaplanning
- Skincare
Certification
Esthetician License
Timeline
Substitute Paraeducator, Special Education
Strategic Kids
12.2023 - Current
Esthetician
Hyatt Regency Huntington Beach
07.2022 - Current
Esthetician (on call)
Surf and Sand Resort
06.2021 - 10.2022
Sales Manager/Esthetician
Seventh Sense Botanical Therapy
09.2020 - 09.2021
Esthetician / Sales Representative
PCA Skincare Representative
04.2018 - 03.2020
Esthetician / Makeup Specialist/ Sales Representative
Bluemercury
06.2017 - 08.2018
Esthetician / Sales Representative
Massage Envy
06.2016 - 06.2017
Esthetician
Traveling
05.2001 - 06.2016
Bachelor Of Science In Hospitality Management - Hospitality Management
San Jose State University