Rhonda Glisson
Mt Dora
Summary
I was a Community Service Officer, expertly trained, with extensive experience in interviewing victims/complainants and creating accurate incident/traffic reports. I bring a positive personality and skills to serve and protect the community.
Overview
36
36
years of professional experience
Work History
Community Service Officer
CIty of Orlando
400 S Orange Ave Orlando, Florida 32801
03.1985 - 11.2020
- I worked my entire career at the Orlando Police Department. I began in the Communications section, answering 911 calls. I was trained in how to effectively communicate with victims on the telephone. I worked in the Report Review Department. I learned the Florida State Statutes and read officer's incident reports to make sure all of the pertinent information required by the state of Florida was documented. The data would be collected and on an annual basis, be sent to the state of Florida government for statistical purposes of crimes reported each year.
- I became a Community Service Officer (CSO) after I graduated from the police academy (academics only). I completed a field training course for several months learning all aspects of the job.
- I learned how to use a police radio and how to operate a marked civilian police vehicle. I was dispatched to non emergency service calls, including residential, commercial and vehicle burglaries, missing persons and lost/found property. I interviewed the victim/complainant requesting all the pertinent information required to document the incident. If evidence was present, I would collect, tag and enter it into evidence. I also know how to fingerprint suitable surfaces.
- The CSO unit was always the first units to be dispatched to traffic incidents, including school crossing assignments and crashes. I was taught how to properly direct pedestrian traffic at school crossings to keep them safe. I have directed traffic for traffic signals malfunctioning, special events and parades. I also performed these duties many times in inclement weather, to include heavy rainstorms and hurricane aftermath.
- I learned the state of Florida traffic laws. I would interview the drivers of the crash and determine if a law was violated. I would issue a Traffic Citation for the offense. I had to deal with angry driver's, however, I was able to calm them after reviewing the options they had, to include traffic court. I have testified before a judge several times.
- I patrolled assigned zones to look for parking violations and suspicious vehicles.
- I was a Field Training Officer and taught many recruits all aspects of the job, writing detailed and concise daily observation reports. I also served as an Acting Supervisor for when my supervisor was absent for a day or for weeks.
Education
Some College (No Degree) - Criminal Justice
Valencia Community College
Orlando, FloridaHigh School Diploma -
Orlando Vocational School
Orlando, FL06.1979
Skills
- Effective Communication
- Traffic Control
- Report Writing
- Community Engagement
- Reliable
- Safety Conscience
Accomplishments
I have received several awards during my tenure at the Orlando Police Department. I was the Community Service Officer of the Year in 2005 and 2018. I have received recognition from my Chain of Command for assisting the citizens of Orlando with their fraud incidents.
I assisted in the creation of the Online Reporting System for the City of Orlando, providing an easy template for citizens to document their crimes via the Internet.
Additional Information
I have been fortunate to have an incredible career, however, I still have the initiative to work. I am reliable and friendly. I truly believe I would be an asset to your company. Thank You.
Timeline
Community Service Officer
CIty of Orlando
03.1985 - 11.2020
Some College (No Degree) - Criminal Justice
Valencia Community College
High School Diploma -
Orlando Vocational School