Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ricardo Jimenez

Cape Canaveral,FL

Summary

My goal is to contribute to a culture of continuous improvement and help drive the success of the organization through effective workforce management. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Community Service Officer

Orlando Police Department
01.2022 - Current
  • Ensure swift arrival at emergency scenes to assess situations, provide assistance
  • Utilize conflict resolution skills to de-escalate tense situations and ensure peaceful outcomes
  • Maintain clear communication with dispatch and other emergency responders, providing updates and requesting additional support if necessary
  • Conducting interrogations, collecting evidence, background investigation, case follow-up, photo line ups, car crash investigations, fraud investigations, writing traffic citations.

Police Radio Operator

Orlando Police Department
04.2019 - 01.2022
  • Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes
  • Remaining calm and mentally sharp in even the most stressful of emergency calls
  • Monitored and operated multiple police frequencies.

Call Taker/Dispatcher

American Ambulance
02.2018 - 04.2019
  • Receives calls requesting medical assistance from residences or long-term care facilities
  • Dispatch EMS to calls for service
  • Operate radio and computer equipment to monitor field operations of EMS Units.

Education

High School Diploma -

Timber Creek Highschool
Orlando, FL

Skills

  • Teamwork & Interpersonal
  • Fraud Investigations
  • Interrogations
  • Detail oriented
  • Problem-solving
  • Report Writing
  • Community Engagement
  • Courtroom Testimony
  • Multitasking Abilities
  • Effective Communication

Personal Information

Title: Community Service Officer

Timeline

Community Service Officer

Orlando Police Department
01.2022 - Current

Police Radio Operator

Orlando Police Department
04.2019 - 01.2022

Call Taker/Dispatcher

American Ambulance
02.2018 - 04.2019

High School Diploma -

Timber Creek Highschool
Ricardo Jimenez