Amy Killian
St. Cloud,FL
Summary
Proven Emergency Communications Specialist from Orlando Police Department/City Of Orlando, adept in incident documentation and stress tolerance. Enhanced public safety through effective dispatch coordination and emergency management, leading to increased efficiency in critical situations. Cultivated key relationships, driving customer satisfaction in the Kissimmee territory with Energizer Personal Care, LLC.
Overview
14
14
years of professional experience
Work History
Emergency Communications Specialist 1
Orlando Police Department/City Of Orlando
03.2022 - 06.2024
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Assisted callers in emergency situations with appropriate information and support.
Emergency Communications Specialist 1
Orlando Police Department/City Of Orlando
08.2017 - 01.2022
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Provided support during natural disasters and other large-scale events, coordinating multi-agency response efforts effectively under extreme pressure.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Substitute Food Service
Osceola School District
11.2016 - 02.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Sales Merchandiser
Edgewell Personal Care Co
05.2015 - 10.2015
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
Territory Manager
Energizer Personal Care, LLC
07.2010 - 05.2015
- Managed accounts within the Kissimmee territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Education
GED -
Orlando Technical College - Mid Florida Tech
Orlando, FL06.1981
Skills
- Call prioritization
- Stress Tolerance
- Incident documentation
- Emergency Management
- Information Gathering
- Dependable and Responsible
- Computer Skills
- Dispatch Coordination
- Computer-aided dispatching
- Public Safety Telecommunicator (PST)
- Flexible Schedule
- Data Entry
- Map reading skills
- Map Reading
- Good Judgment
- Public Safety Telecommunicator
Timeline
Emergency Communications Specialist 1
Orlando Police Department/City Of Orlando
03.2022 - 06.2024
Emergency Communications Specialist 1
Orlando Police Department/City Of Orlando
08.2017 - 01.2022
Substitute Food Service
Osceola School District
11.2016 - 02.2017
Sales Merchandiser
Edgewell Personal Care Co
05.2015 - 10.2015
Territory Manager
Energizer Personal Care, LLC
07.2010 - 05.2015
GED -
Orlando Technical College - Mid Florida Tech
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