Autumn Reisinger
Orlando,FL
Summary
Dynamic and results-oriented customer service representative with a robust background in emergency communications and crisis management. Committed to delivering exceptional support while continuously seeking opportunities for personal and professional growth. Expertise in utilizing advanced communication tools to facilitate timely and accurate responses during critical situations, along with a deep understanding of emergency response protocols. Recognized for strong problem-solving skills, effective teamwork, and the ability to remain composed under pressure, ensuring optimal outcomes in high-stress environments.
Overview
7
7
years of professional experience
Work History
EMERGENCY COMMUNICATION SPECIALIST
ORLANDO POLICE DEPARTMENT
06.2023 - Current
- My duties include taking 911 calls, Non-emergency, alarm calls as well as entering tows/ repossessions in our system. I learned to handle high stress situations as well as multitasking, I assist citizens in Orlando and can direct them to community resources as needed.
DELI CLERK
PUBLIX
08.2020 - 01.2024
- My duties include everything from opening the deli, customer services, food preparation, sanitation, resolving customer concerns and complaints. Cash handling, tracking inventory, stocking, and assisting customers with questions.
MANAGER
MCDONALDS
10.2018 - 06.2021
- As a manager I was responsible for handling nightly deposits, inventory, supervising employees during shifts, handling call outs and responsible for finding replacements. In charge of meeting food safety standards and keeping in compliance with OSHA.
CASHIER
7-11
05.2020 - 12.2020
- As a cashier at 7-11 I cashed out customers, maintained a stocked and clean environment, and learned how to scan in and unload trucks!
Education
High School Diploma -
Wekiva High School
Apopka, FL05.2020
Health Science - Health promotion track
University of Central Florida
Orlando, FLAA - General Studies
Valencia College
05.2023
College Algebra, Freshman Comp I, Freshman Comp II, Humanities, Government, Business, Criminology, Ethics, General Psychology, Development Psychology
Valencia Community College
08.2019
Skills
- Extensive customer service
- Empathetic and understanding
- Ability to resolve conflict
- Dedicated, hard-working team member
- Stress management
- Time management
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Public safety telecommunicator (PST)
Timeline
EMERGENCY COMMUNICATION SPECIALIST
ORLANDO POLICE DEPARTMENT
06.2023 - Current
DELI CLERK
PUBLIX
08.2020 - 01.2024
CASHIER
7-11
05.2020 - 12.2020
MANAGER
MCDONALDS
10.2018 - 06.2021
AA - General Studies
Valencia College
College Algebra, Freshman Comp I, Freshman Comp II, Humanities, Government, Business, Criminology, Ethics, General Psychology, Development Psychology
Valencia Community College
High School Diploma -
Wekiva High School
Health Science - Health promotion track
University of Central Florida
SAT Score
SAT Bluebook Practice Score: 1500
Practice Exam 5
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